Robin Moss
Miami
Summary
Experienced with 6 years in customer service roles, adept at handling complaints and resolving customer issues. Skilled in empathetic support and data integrity, with a proficiency in ACAA principles. Seeking a Customer Service position to leverage expertise in client satisfaction and technical support.
Communicative City Carrier Assistant proudly offering assistance to customers with a smile. Stays calm in any type of situation. Reliable individual offering communication, interpersonal, and active listening skills.
Overview
13
13
years of professional experience
Work History
City Carrier Assistant
Usps
Miami
03.2024 - Current
- Delivered mail and packages to designated routes efficiently.
- Sorted and organized incoming mail for timely distribution.
- Interacted with customers to address inquiries and provide assistance.
- Operated postal vehicles safely in various weather conditions.
- Adhered to safety protocols while handling mail and equipment.
Delivery Driver
Go Puff
Miami
05.2022 - 02.2024
- Delivered packages efficiently across designated routes in urban environments.
- Maintained vehicle cleanliness and performed routine inspections for safety.
- Communicated with customers to confirm delivery details and address inquiries.
- Utilized mobile apps to track deliveries and update order status in real time.
- Collaborated with team members to ensure timely order fulfillment and support.
Secretary/Support Representative
Curley's
Miami
04.2015 - 05.2019
- Delivered client support with a focus on empathetic service, addressing inquiries and resolving issues promptly.
- Maintained accurate client case records across digital and manual filing systems, ensuring data integrity and accessibility.
- Managed a multi-line telephone system and executed data entry responsibilities to keep client information current.
Customer Service Representative/Technical Support
Tracfone Wireless
Miami
11.2012 - 11.2015
- Resolved customer billing and service inquiries, achieving positive outcomes and maintaining satisfaction levels.
- Managed product orders and maintained an organized customer filing system to ensure service accuracy and responsiveness.
- Conducted troubleshooting for product issues and provided clear instructions on appliance and gadget use, improving customer product knowledge and experience.
Education
High School Diploma -
Douglas McArthur (North) High School
Miami, FloridaSkills
- PC Support Certification
- Knowledge of Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- SPSS
- Excellent Communication
- Interpersonal Skills
- Telephone Etiquette
- Writing Skills
- Customer Relation Skills
- Organizational Skills
- Customer Service Orientation
- Enthusiastic
- Dependable
- Self-Motivated
- Effective Working Alone or as a Member of a Team
- Communication
- Empathy
- Conflict Resolution
- Compilation
- Research
- Problem-solving
- Collaboration
- Investigation
- Mail sorting
Timeline
City Carrier Assistant
Usps
03.2024 - Current
Delivery Driver
Go Puff
05.2022 - 02.2024
Secretary/Support Representative
Curley's
04.2015 - 05.2019
Customer Service Representative/Technical Support
Tracfone Wireless
11.2012 - 11.2015
High School Diploma -
Douglas McArthur (North) High School