Robin Napier
Peachtree City,GA
Summary
Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Inventory Control Specialist/Quality Assurance Specialist
The Home Depot Inc
11.2022 - Current
- Performed data entry and completed proper paperwork.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Audited and corrected discrepancies in inventory numbers.
- Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed physical inventory counts each month.
Key Holder Supervisor
The Home Depot Inc
05.2018 - 11.2022
- Completed store opening and closing procedures.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Accepted and processed customer returns.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
General Warehouse Associate
Fed Ex Ground
12.2017 - 05.2018
- Sorted and delivered materials to different work areas and staff.
- Operated RF scanners to track merchandise and verify contents of containers.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Night Auditor
Holiday Inn Express Hotel Suites
02.2014 - 09.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Education
Bachelor - Clinical Psychology
Eastern Kentucky University
Richmond, KY09-2001
High School Diploma -
South Laurel High
London, KY05-1996
Skills
- Warehouse operations
- Inventory optimization
- Complex Problem-solving
- Staff management
- Task delegation
- Operations management
Timeline
Inventory Control Specialist/Quality Assurance Specialist
The Home Depot Inc
11.2022 - Current
Key Holder Supervisor
The Home Depot Inc
05.2018 - 11.2022
General Warehouse Associate
Fed Ex Ground
12.2017 - 05.2018
Night Auditor
Holiday Inn Express Hotel Suites
02.2014 - 09.2014
Bachelor - Clinical Psychology
Eastern Kentucky University
High School Diploma -
South Laurel High
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