Robin Nichols
Riverside Restraunt
Machesney Park,Illinois
22
years of professional experience
Dedicated professional with strong customer service skills in high-volume dining. Proven ability to enhance guest experiences through active listening and upselling techniques.
Work History
Waitress
4 Months- Provided exceptional customer service in high-pressure dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted with menu recommendations to improve customer satisfaction and sales.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
Bartender
2 Years 5 Months- Crafted and served a diverse range of cocktails, ensuring high-quality presentation and flavor.
- Managed bar inventory, accurately tracking stock levels and minimizing waste through efficient ordering practices.
- Trained new bartenders on drink preparation techniques and customer service standards, enhancing team performance.
- Developed seasonal cocktail menus based on customer feedback and emerging trends, improving guest satisfaction.
Bartender
12 Years 7 Months- Implemented cost-control measures that optimized pricing strategies while maintaining product quality and customer appeal.
- Provided exceptional customer service by engaging patrons, resolving conflicts, and fostering a welcoming environment.
- Collaborated with kitchen staff to coordinate food and beverage pairings, elevating overall dining experience for guests.
- Maintained cleanliness and organization of the bar area in compliance with health regulations, promoting safety standards.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Upselling techniques
Tableside service
Table bussing
High volume dining
Supply restocking
Menu memorization
Active listening
Cleanliness
Interests
I enjoy helping others and giving back to the community.
Participating in local clean-up initiatives.
Documenting and sharing travel experiences.
Gardening
Community Cleanup
Horseback Riding
Dancing
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Baking
I like looking at the stars and learning about constellations.
Timeline
Waitress
Riverside Restraunt
07.2016 - 11.2016Read More
Bartender
Pee Wee's Pub
03.2013 - 08.2015Read More
Bartender
Whiffletree Bar
02.1995 - 09.2007Read More
Harlem High
High School Diploma
Read More