Robin O'Brien
Chandler,AZ
Summary
Account Manager with experience in promotional marketing, specializing in client relationships, project management, and delivering creative, on-time brand solutions.
Overview
12
12
years of professional experience
Work History
Account Manager
Kokua Promotions
Laguna Beach, CA
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Account Manager
Winners Brand Corporate Marketing
Grand Rapids, MI
10.2020 - 02.2025
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Collaborate with team members to build and maintain strong customer relationships, ensuring successful completion of projects in corporate gifting. corporate apparel, web stores, marketing, and events
- Research and identify products and creative solutions tailored to client needs
- Design marketing materials, including flyers and sales presentations, to support promotional efforts
- Manage and meet deadlines in a fast-paced, high-turn environment.
Store Manager
The Vitamin Shoppe
Grand Rapids, MI
07.2019 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
The Vitamin Shoppe
Walker, MI
06.2017 - 07.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Store Director
Fresh Thyme Farmers Market
Grand Rapids, MI
01.2016 - 11.2016
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
Accounts Receivable and Billing Specialist
Interwire Products
Grand Rapids, MI
09.2013 - 01.2016
- Coordinated intake of up to 6 large shipments per day.
- Reduced order discrepancies by conducting thorough inspections of incoming shipments.
- SAP
- Customer billing
- Support sales team.
Education
BBA - Marketing
Davenport University
Grand Rapids, MISkills
- Account management
- Project management
- CRM software
- Order management
- Vendor management
- Adobe Photoshop
- Adobe Illustrator
- Canva
Timeline
Account Manager
Kokua Promotions
02.2024 - Current
Account Manager
Winners Brand Corporate Marketing
10.2020 - 02.2025
Store Manager
The Vitamin Shoppe
07.2019 - 10.2020
Assistant Store Manager
The Vitamin Shoppe
06.2017 - 07.2019
Assistant Store Director
Fresh Thyme Farmers Market
01.2016 - 11.2016
Accounts Receivable and Billing Specialist
Interwire Products
09.2013 - 01.2016
BBA - Marketing
Davenport University