Open To Work
ROBIN PEEPLES
Pilot Mountain,NC
Work Preference
Summary
Dynamic assistant manager recognized for optimizing operational efficiency and driving team performance. Skilled in delegating tasks and providing effective training that boosts employee confidence and improves customer satisfaction. Focused on achieving high standards of quality control and workplace safety.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager
BMR of MT Airy
Mount Airy, NC
02.2022 - 07.2026
- Supervised daily operations and ensured compliance with safety regulations.
- Managed staff scheduling and delegated tasks effectively among team members.
- Assigned, prioritized, and delegated tasks and responsibilities to departmental employees.
- Applied analytical and problem-solving skills to resolve operational issues, enhancing workflow efficiency.
- Mentored and trained new employees on company policies and procedures.
- Trained and oriented employees, fostering confidence and accelerating adaptation to job roles.
- Oversaw quality control measures to maintain product standards consistently.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Assisted in developing training materials for new hires and ongoing staff education.
SHIFT MANAGER
Taco Bell
Christiansburg, VA
10.2017 - 02.2022
- Supervised daily operations and ensured team adherence to company standards.
- Trained and supervised new staff members.
- Trained and mentored staff on customer service and product knowledge.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Resolved customer complaints and conflicts to enhance customer satisfaction.
- Resolved conflicts between employees or customers in a professional manner.
- Conducted daily walkthrough of the store, identifying potential risks or hazards.
- Promoted store specials and limited-time offers to customers.
- Managed inventory levels and coordinated supply orders with vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Reported equipment repair and employee training needs to managers.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Recruited prospective employees and assisted with interviewing process.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
HIGH SCHOOL DIPLOMA - Vanderbilt, TX
Industrial High School
Vanderbilt, TX05-1993
Skills
- Customer relationship management
- Operational efficiency
- Quality control
- Inventory management
- Cost control
- Staff scheduling
- Employee training
- Recruitment and hiring
- Team leadership
- Team building
- Mentorship
- Training orientation
- Communication skills
- Effective communication
- Conflict management
- Problem solving
- Training orientation
- Customer service
- Customer satisfaction
- Product and service sales
- Marketing strategies
- Workload optimization
- Time management
- Shift planning
- Operational oversight
- Closing oversight
- Employee oversight
- Policy implementation
- Safety management
- Equipment maintenance
- Task prioritization
- Multi-tasking skills
- Employee scheduling
- Staff supervision
- Productivity improvement
- Client engagement
- Brand management
- Conflict resolution
- Problem-solving
- Recruitment and hiring
- Safety management
- Policy implementation
- Customer relations
- Shift planning
Certification
ServSafe
Timeline
Assistant Manager
BMR of MT Airy
02.2022 - 07.2026
SHIFT MANAGER
Taco Bell
10.2017 - 02.2022
HIGH SCHOOL DIPLOMA - Vanderbilt, TX
Industrial High School