Robin Ramsey
Cincinnati,OH
Summary
Organized Health Unit Coordinator with 18 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
18
18
years of professional experience
Work History
Health Unit Coordinator
Jewish Hospital/ Mercy Health Associates
2006.04 - Current
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Reading telemetry and notifying nurses with any changes in heart rates and rhythm
- Watch room camera's to ensure that patients do not get out of bed by themselves, and they don't fall.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Nursing
Raymond Walters College
9555 Plainfield RdHigh School Diploma -
Finneytown High School
Cincinnati, OH06.1989
Skills
- Multidisciplinary Team Collaboration
- Process Improvements
- EMR Updating
- Progress Monitoring
Timeline
Health Unit Coordinator
Jewish Hospital/ Mercy Health Associates
2006.04 - Current
Nursing
Raymond Walters College
High School Diploma -
Finneytown High School
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