Robin Ray
Byron,GA
Summary
Dynamic Sr. RCM Manager skilled in staff training and development. Successfully managed diverse teams, implementing process improvements that increased efficiency and accountability. Ready to leverage expertise in optimizing operations and enhancing team dynamics.
Overview
26
26
years of professional experience
Work History
Sr. RCM Manager
Revascent, LLC
Meridian, ID
02.2023 - Current
- Analyzed and improved operational procedures, resulting in increased efficiency and productivity for various projects.
- Oversaw operations for RCM clients across five divisions, managing a portfolio of 35 clients and leading a team of 20 employees across multiple specialties. Delivered strategic guidance to enhance client satisfaction and operational efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Managed resource allocation effectively, optimizing team capacity and minimizing downtime during peak periods.
- Facilitated regular team meetings to review progress on objectives, promoting transparency and collective problem-solving.
- Analyzed data to optimize production processes and systematically tracked key performance indicators.
- Oversaw acquisition of new division encompassing 25 birth center and midwifery revenue cycle management clients along with 10 employees.
RCM Team Lead
Revascent, LLC (previously Davlong Business Solutions, LLC)
Meridian, ID
08.2016 - 02.2023
- Supervised end-to-end RCM processes for 9 accounts, leading a team of 7 employees to achieve seamless account management and kept to industry/company standards for KPIs.
- Demonstrated expertise in multiple medical specialties, including obstetrics/gynecology, podiatry, family medicine, ophthalmology, and urogynecology.
- Developed and implemented process improvements, resulting in streamlined operations and increased team efficiency.
- Coordinated resource allocation to optimize project performance while managing competing priorities effectively.
- Trained new team members by relaying information on company procedures.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
RCM Biller
Davlong Business Solutions, LLC
Savannah, GA
10.2013 - 08.2016
- Established and developed revenue cycle management (RCM) division for medical software company.
- Facilitated the establishment of workflows and strategic development initiatives for RCM division in alignment with company goals.
- Coordinated comprehensive onboarding for new clients, ensuring seamless integration into revenue cycle management services.
- Collaborated with a small team to support over 50 revenue cycle management clients, ensuring effective resource allocation and client engagement.
- Executed routine tasks on a daily, weekly, and monthly basis to ensure smooth operations.
- Executed processing and verification of billing information to ensure accuracy and completeness.
- Coordinated with healthcare providers to resolve discrepancies in patient accounts.
- Managed payment collections through direct communication with patients and insurance companies.
- Implemented improvements to billing procedures, enhancing efficiency and reducing errors.
- Trained junior staff on billing systems and best practices in claims processing.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Responded to customer concerns and questions on daily basis.
Software Support Manager
Davlong Business Solutions, LLC
Savannah, GA
12.2005 - 10.2013
- Directed a team of six specialists in providing software support, facilitating optimal performance for more than fifty clients on the MedInformatix platform.
- Monitored and analyzed closed support tickets to maintain quality assurance standards and improve response efficiency.
- Conducted regular meetings with team members and clients to discuss progress on major projects and ensure alignment.
- Designed and organized documentation outlining processes and workflows to enhance client support for new product features.
- Conducted strategic discussions with CEO and VPs to deliver project updates and identify obstacles affecting team performance.
- Investigated and diagnosed intricate support problems, leveraging specialized knowledge to provide effective solutions.
Software Support and Implementation Specialist
Davlong Business Solutions, LLC
Savannah, GA
10.1999 - 12.2005
- Led implementation of software solutions, ensuring alignment with client needs and business objectives.
- Collaborated with cross-functional teams to streamline project workflows and enhance operational efficiency.
- Trained clients on system functionalities, improving user adoption and satisfaction rates.
- Developed and maintained comprehensive documentation for system configurations and processes.
- Analyzed client feedback to identify areas for improvement, driving continuous enhancement of service offerings.
- Managed project timelines, coordinating resources to meet deliverables consistently and effectively.
- Mentored junior staff in best practices for software deployment and customer engagement strategies.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
- Spearheaded development of implementation guidelines, resulting in more consistent and efficient project executions.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
Education
Armstrong Atlantic State University
Savannah, GAHigh School Diploma -
Windsor Forest High School
Savannah, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Relationship building
- Staff development
- Adaptability and flexibility
- Attention to detail
- Multitasking
Timeline
Sr. RCM Manager
Revascent, LLC
02.2023 - Current
RCM Team Lead
Revascent, LLC (previously Davlong Business Solutions, LLC)
08.2016 - 02.2023
RCM Biller
Davlong Business Solutions, LLC
10.2013 - 08.2016
Software Support Manager
Davlong Business Solutions, LLC
12.2005 - 10.2013
Software Support and Implementation Specialist
Davlong Business Solutions, LLC
10.1999 - 12.2005
Armstrong Atlantic State University
High School Diploma -
Windsor Forest High School