Robin Ray
LaBelle,FL
Summary
Front office professional specializing in guest relations and check-in coordination, with a strong emphasis on compliance. Proven ability to create a welcoming environment and effectively resolve service-related issues, enhancing overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Office Staff Member
Publix Grocery Store
Estero, Florida
02.2026 - 08.2026
- Managed customer check-ins and resolved any service-related issues.
- Greeted guests upon arrival and provided personalized service, fostering a welcoming atmosphere.
- Welcomed customers and addressed inquiries at front desk, enhancing customer experience.
- Participated in team meetings to align on new policies and procedures, ensuring smooth operations.
Office Administrator, Engineering Department
South Sea Island Resort
Captiva, Florida
08.2023 - 08.2025
- Coordinated meeting schedules and logistics for engineering team discussions.
- Coordinated with other departments to ensure projects were completed on time.
- Prepared correspondence and reports for internal and external stakeholders.
- Organized training sessions and workshops for engineering staff development.
- Managed office supplies and inventory for engineering department efficiency.
- Communicated with vendors to arrange service contracts and equipment orders.
- Provided technical support to employees using computer-aided design programs.
HR Compliance Specialist
Ralphs Transfer
Ft Myers, FL
01.2019 - 07.2023
- Ensured compliance with labor laws and regulations across all HR operations.
- Conducted audits identifying gaps in HR practices and policies, leading to enhanced compliance measures.
- Liaised between regulatory agencies and internal departments, ensuring clarity and compliance on regulatory matters.
- Provided guidance on best practices for employee relations and compliance matters.
- Participated in management meetings to discuss and implement initiatives improving compliance standards organization-wide.
- Assisted with the preparation of documents needed to comply with government agencies such as the EEOC or DOL.
- Developed and implemented training programs on compliance topics for staff.
Education
High School Diploma -
Newport Middle High School
Newport NH06-1983
Skills
- Customer service
- Guest relations
- Check-in coordination
- Office administration
- Training coordination
- Customer relationship management
- Compliance awareness
Timeline
Front Office Staff Member
Publix Grocery Store
02.2026 - 08.2026
Office Administrator, Engineering Department
South Sea Island Resort
08.2023 - 08.2025
HR Compliance Specialist
Ralphs Transfer
01.2019 - 07.2023
High School Diploma -
Newport Middle High School