Robin Redman
Woburn,MA
Summary
Accomplished Senior Mortgage Processor with a proven track record at East Cambridge Savings, adept in loan structuring and delivering exceptional customer service. Expertise in documentation review and portfolio management, significantly enhancing loan processing efficiency. Demonstrates a keen ability to evaluate financial statuses and collateral, ensuring compliance and high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Commercial Loan Processor
Santander Bank Us
Boston , MA
02.2006 - 12.2008
- Reviewed and verified loan application documents for completeness and accuracy.
- Provided assistance to customers regarding their loan payments and inquiries.
- Organized and maintained customer files, department records, and regulatory paperwork.
- Provided excellent customer service, maintaining high satisfaction levels among borrowers.
- Answered questions and advised customers regarding loans and transactions.
- Assisted loan officers in procuring and disclosing information for borrowers.
- Ensured that all applicable laws and regulations are adhered to during loan processing.
- Reviewed and assembled title abstracts, insurance documentation, loan files, and tax records.
- Processed loan documents in accordance with established policies and procedures.
- Managed overdraft accounts.
- Identified potential issues in loan files and worked with team members to devise solutions.
Mortgage Loan Processor
Cambridge Savings Bank
Arlington, MA
06.2001 - 03.2004
- Coordinated and executed completion of detailed loan package submissions.
- Conducted thorough credit history checks to assess applicant reliability.
- Collaborated with underwriters to correct application discrepancies.
- Streamlined the ordering process of credit report, appraisal, and title from attorney.
- Evaluated loan documents and ensured compliance with updated standards.
- Processed all requirements received from underwriting teams.
- Assisted customers by answering inquiries, handling transactions, and resolving concerns.
- Evaluated credit histories, employment backgrounds and personal references for applicants.
- Drafted commitment letters detailing all pending conditions.
- Prepared accurate and timely loan closing documentation.
Senior Mortgage Processor
East Cambridge Savings
Cambridge, MA
03.1997 - 06.2001
- Updated and maintained customer files with precision.
- Evaluated financial status of applicants.
- Obtained title from attorney and reviewed it for accuracy.
- Supported customers by addressing inquiries.
- Collaborated with external vendors to address and resolve loan closing challenges.
- Conducted detailed verification of applicants' credit, references, and employment history.
- Conducted appraisal ordering and flood insurance processing.
- Draft comment letters and loan closing documents.
Education
High School Diploma -
St. Clement
Somerville, MA06-1989
Skills
- Customer service
- Loan servicing
- Loan structuring
- Documentation review
- Collateral evaluation
- Portfolio management
Timeline
Commercial Loan Processor
Santander Bank Us
02.2006 - 12.2008
Mortgage Loan Processor
Cambridge Savings Bank
06.2001 - 03.2004
Senior Mortgage Processor
East Cambridge Savings
03.1997 - 06.2001
High School Diploma -
St. Clement
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