Robin Rianda
Gilroy,CA
Summary
Energetic Customer Service Professional with a positive attitude and strong work ethic. Delivered exemplary service while engaging customers and remaining composed in busy environments. Motivated to embrace new challenges, demonstrating adaptability and exceptional interpersonal skills.
Overview
16
16
years of professional experience
Work History
Barista/Cashier
Starbucks
Gilroy
01.2015 - 09.2026
- Prepared Starbucks espresso beverages following store recipes and quality standards.
- Processed cash, card, and mobile payments using Starbucks POS system.
- Greeted customers and delivered friendly service at register and counter.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer questions and service concerns with professionalism, enhancing customer satisfaction.
- Described menu items to customers and suggested appealing products.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Restocked product displays based on demand and projected sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Inspected brewing equipment for proper functionality. for proper functionality.
Receptionist
Stephen Chen Accupuncture
Morgan Hill, California
02.2011 - 12.2014
- Answered phone calls and scheduled appointments, ensuring efficient front desk operations.
- Managed patient check-in and check-out for acupuncture appointments, facilitating smooth clinic workflow.
- Verified patient information and updated confidential clinic records, maintaining accuracy and compliance.
Education
Robin Rianda
Gilroy, CASkills
- POS transaction processing
- Customer service
Timeline
Barista/Cashier
Starbucks
01.2015 - 09.2026
Receptionist
Stephen Chen Accupuncture
02.2011 - 12.2014
Robin Rianda