ROBIN ROBINSON
Salt Lake City,UT
Summary
Account management professional with proven success managing complex portfolios, driving retention, and negotiating high-impact financial outcomes. Experienced in regulated financial services environments with strengths in relationship management, de-escalation, and data-driven decision-making. Known for balancing client advocacy with business performance objectives.
Overview
10
10
years of professional experience
Work History
Senior Collections Representative
SoFi Bank
Cottonwood Heights, Utah
01.2024 - Current
- Manage a portfolio of high-balance consumer accounts within a regulated financial environment.
- Negotiate structured repayment and resolution strategies, preserving an average of 2.6 million in principal balance.
- Resolve complex account situations using advanced de-escalation and solution-oriented negotiation.
- Analyze account performance and risk indicators to determine optimal resolution strategies.
- Consistently meet performance, quality, and compliance benchmarks.
Homeowner Experience Account Manager
Vacasa
Remote
01.2021 - 01.2024
- Managed a portfolio of homeowner accounts, serving as the primary point of contact throughout onboarding and ongoing account lifecycle.
- Delivered data-driven guidance on pricing strategy, revenue optimization, and booking performance.
- Strengthened client retention through proactive communication and effective issue resolution.
- Partnered cross-functionally to ensure service consistency, compliance, and account performance.
CX Third-Party Specialist
Vacasa
Remote
05.2018 - 01.2021
- Oversaw third-party partner relationships to maintain service quality and contractual standards.
- Resolved escalations and reviewed performance data to support operational and financial improvements.
Retention Specialist
CreditRepair.com
09.2015 - 03.2017
- Supported account retention through client education, credit report analysis, and resolution planning.
Education
Master of Arts - Master Aesthetician
Skin Works School of Advanced Skincare
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Central High School
Salt Lake City, UTSkills
- Account Management Portfolio Oversight Client Retention
- Negotiation & Resolution De-escalation Strategies
- Financial Services Operations Risk & Compliance Awareness
- Data Analysis & Reporting Salesforce & CRM Platforms
- Cross-Functional Collaboration
Timeline
Senior Collections Representative
SoFi Bank
01.2024 - Current
Homeowner Experience Account Manager
Vacasa
01.2021 - 01.2024
CX Third-Party Specialist
Vacasa
05.2018 - 01.2021
Retention Specialist
CreditRepair.com
09.2015 - 03.2017
Master of Arts - Master Aesthetician
Skin Works School of Advanced Skincare
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Central High School