Robin Rogers
Gastonia,NC
Summary
Dynamic and reliable Bartender with a track record of enhancing customer satisfaction at Wild Wings Cafe. Excelled in staff management and responsible alcohol service, boosting efficiency and reducing wait times. Known for strong multitasking abilities and an outgoing personality, consistently developed a loyal clientele through exceptional service and engagement.
Overview
23
23
years of professional experience
Work History
Bartender
Wild Wings Cafe
Gastonia, NC
02.2019 - 12.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Tavern 24
Gastonia, NC
09.2015 - 10.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Bartender
Hickory Tavern
Gastonia, NC
05.2012 - 09.2015
Manager/Bartender
Logan’s Roadhouse
Gastonia, NC
10.2001 - 03.2010
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Education
North Gaston High
Dallas, NC1996
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Team training and development
- New hire training
- Inventory
- Professional appearance
- Classic cocktails
- Staff management
- Order management
- ABC regulations
Timeline
Bartender
Wild Wings Cafe
02.2019 - 12.2024
Bartender
Tavern 24
09.2015 - 10.2018
Bartender
Hickory Tavern
05.2012 - 09.2015
Manager/Bartender
Logan’s Roadhouse
10.2001 - 03.2010
North Gaston High