Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robin Ross

Wilmington,DE

Summary

I have over 30 years of service in the hospitality industry. I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Server/bartender

Nordstrom
04.2022 - Current
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Restaurant Server/Bartender

Back Burner Restaurant
05.2018 - 03.2022


  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Restaurant Server

Chuck Lagers
06.2017 - 04.2018
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

High School Diploma - Marketing Management And Research

Christiana High School
Newark, DE
06.1994

Skills

  • High-volume dining
  • Guest Relations Management
  • Drink Preparation
  • Order Management
  • Exceptional communication
  • Organization
  • Alcohol Service
  • Cash Handling
  • POS System Operation
  • Professional Appearance
  • Wine service
  • Detail Oriented

Certification

ABC Certified

Timeline

Restaurant Server/bartender

Nordstrom
04.2022 - Current

Restaurant Server/Bartender

Back Burner Restaurant
05.2018 - 03.2022

Restaurant Server

Chuck Lagers
06.2017 - 04.2018

High School Diploma - Marketing Management And Research

Christiana High School

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Robin Ross