Robin Ross
Grantsboro
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
21
21
years of professional experience
Work History
Senior Ergonomics Consultant-Assistant Vice President
Marsh & McLennan Company
09.2015 - Current
- Completed 19,000 safety and ergonomics evaluations to elevate workplace safety standards.
- Analyzed client needs to create tailored risk management solutions.
- Partnered with cross-functional teams to develop strategic planning initiatives, aligning risk management solutions with client goals.
- Presented tailored strategic recommendations to senior management and client executives, influencing decision-making and client satisfaction.
- Managed project timelines and deliverables to consistently meet client expectations.
- Delivered safety and ergonomics training to clients in financial, hospitality, and food service sectors, improving awareness and compliance.
- Mentored junior consultants in analytical techniques and effective communication skills.
- Facilitated training sessions on compliance and regulatory requirements.
Executive Secretary/Business Office Manager
New Bern Professional Health Services
10.2014 - 08.2015
- Coordinated executive leadership scheduling, meetings, and agenda preparation to streamline communication and decision-making.
- Managed business office transactions and administration, enhancing operational efficiency.
- Facilitated medical billing processes for Medicaid, Medicare, and insurance claims, ensuring timely reimbursements.
- Oversaw patient scheduling and maintained accurate office records and filings.
- Handled banking operations, including cash management and balance reconciliation.
- Performed data entry and bookkeeping for trust accounts and collections.
- Researched denied claims and coordinated prior authorizations for preadmissions.
- Organized office supplies and developed filing systems for efficient document retrieval.
Executive Administrative Assistant/Office Manager
MorganCorp
Spartanburg
01.2014 - 11.2014
- Managed executive calendar for timely scheduling of appointments and meetings to maximize efficiency.
- Coordinated travel arrangements including flights, accommodations, and itineraries.
- Processed payroll biweekly for over 200 employees, ensuring accuracy through advanced software.
- Maintained precise employee records to uphold regulatory compliance.
- Resolved payroll discrepancies through effective communication with employees.
- Conducted audits to verify data integrity during payroll processing.
- Collaborated with HR teams to effectively communicate benefits offerings to employees.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options.
Phosphoric Acid/Sulfuric Acid Statistician/Data Analyst
PotashCorp Phosphate Division
Aurora
04.2008 - 12.2013
- Calculated and reported daily production metrics for phosphoric and sulfuric acid plants.
- Managed material balances across departments to ensure accurate reporting on daily, monthly, quarterly, and yearly schedules.
- Conducted audits and data analysis, ensuring accuracy of environmental compliance reporting.
- Implemented data collection strategies to enhance operational efficiency analysis.
- Collaborated with various departments to verify accuracy of data prior to analysis.
- Maintained comprehensive records of employee performance, attendance, and payroll information.
- Processed payroll information accurately using appropriate software applications and company policy.
- Assisted with payroll processing by verifying timesheets and entering hours into the payroll system.
- Managed payroll information including hours worked, overtime pay rates.
- Processed payroll information accurately according to company policy.
- Processed payroll information including hours worked, leave taken, deductions.
Safety Statistician/Data Analyst
PotashCorp Phosphate Division
Aurora
04.2008 - 12.2013
- Analyzed data from audits and investigations to identify trends in unsafe conditions.
- Prepared monthly reports and statistical data charts to inform corporate and contractor management decisions.
- Collaborated with management to improve workplace safety protocols and procedures, reducing risk of incidents.
- Conducted safety audits and inspections to ensure regulatory compliance throughout facility.
- Investigated incidents and prepared detailed reports for management review.
- Maintained accurate records of safety training sessions, OSHA compliance, and incident reports.
- Facilitated communication between staff and management to address safety concerns and promote a culture of safety.
- Assisted in the development of emergency response plans and ergonomic workstation designs.
Product Distribution Traffic Coordinator/Statistician
PotashCorp Phosphate Division
Aurora
04.2008 - 12.2013
- Coordinated product distribution via truck and rail, ensuring compliance to enhance delivery reliability through effective carrier consultation.
- Oversaw logistics operations for customer deliveries and product shipments across multiple warehouses, optimizing flow of goods to meet customer expectations.
- Tracked shipments using logistics software to maintain accurate delivery schedules.
- Reconciled discrepancies between customer accounts and internal records, preparing monthly activity reports to improve accuracy and transparency.
- Managed payroll activities, including salaries, bonuses, and overtime calculations.
- Processed payroll information accurately in accordance with company policies and procedures.
- Maintained comprehensive records of employee performance, attendance, and payroll information.
- Developed content optimization strategies, managing document proofreading prior to distribution.
Owner/Vice President/Secretary/Treasurer
F/V Robin Ross Inc.
Bayboro
10.2005 - 04.2008
- Successfully operated commercial fishing vessel, managing payroll, accounts, and materials procurement.
- Managed daily business operations, including staff hiring and training.
- Identified growth opportunities, securing financial stability and positioning for expansion.
- Ensured compliance with environmental standards and local fishing regulations, safeguarding operational legitimacy.
- Directed crew schedules and maintained safe onboard conditions.
- Oversaw fishing equipment repairs and maintenance logistics.
- Developed vendor relationships for gear acquisition and supply management, enhancing resource reliability.
- Implemented inventory practices to optimize resource allocation.
Education
Electroneurodiagnostics -
Pamlico Community College
Grantsboro, NC05-2008
Cosmetology -
Craven Community College
New Bern, NC10-1993
High School -
Pamlico County High School
Bayboro, NC06-1987
Apprenticeship-Administrative Assistant I -
NC Department of Labor
Raleigh, NCSkills
- Safety audits and evaluations
- Risk management and assessment
- Compliance training
- Data analysis and collection
- Client relationship management
- Project coordination
- Effective communication
- Problem solving and critical thinking
- Attention to detail
- Environmental practices
- Air quality monitoring
- Workplace inspections
- Traffic control and logistics
- Payroll processing compliance
- Benefits administration
- Client satisfaction strategies
- Time management and scheduling
- Team collaboration
- Logistics optimization strategies
- Safety compliance verification processes
- Project scheduling optimization
- Report generation and analysis
- Accounting principles application
- Spreadsheet tracking and management
- Analytical thinking skills
- Safety training programs
- Client relationship building techniques
- Statistical analysis capabilities
- Logistics management expertise
- Office ergonomics assessments
Timeline
Senior Ergonomics Consultant-Assistant Vice President
Marsh & McLennan Company
09.2015 - Current
Executive Secretary/Business Office Manager
New Bern Professional Health Services
10.2014 - 08.2015
Executive Administrative Assistant/Office Manager
MorganCorp
01.2014 - 11.2014
Phosphoric Acid/Sulfuric Acid Statistician/Data Analyst
PotashCorp Phosphate Division
04.2008 - 12.2013
Safety Statistician/Data Analyst
PotashCorp Phosphate Division
04.2008 - 12.2013
Product Distribution Traffic Coordinator/Statistician
PotashCorp Phosphate Division
04.2008 - 12.2013
Owner/Vice President/Secretary/Treasurer
F/V Robin Ross Inc.
10.2005 - 04.2008
Electroneurodiagnostics -
Pamlico Community College
Cosmetology -
Craven Community College
High School -
Pamlico County High School
Apprenticeship-Administrative Assistant I -
NC Department of Labor