Robin Rossini
Chicopee,MA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
30
30
years of professional experience
Work History
Registered Nurse Care Manager
Point 32 Health
01.2019 - Current
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Advocated for patients'' rights and preferences in decision-making processes surrounding their healthcare management.
- Mentored junior nursing staff, contributing to a supportive learning environment and fostering professional growth.
- Established trusting relationships with patients and families through empathetic listening and consistent follow-through on commitments made during the care planning process.
- Coordinated seamless transitions between healthcare settings by maintaining clear communication with patients, families, and providers.
- Strengthened continuity of care by collaborating with external agencies such as home health services or rehabilitation centers.
- Streamlined care management processes, resulting in increased efficiency and better utilization of resources.
- Evaluated patient progress regularly, adjusting care plans as needed to ensure continued improvement.
- Led multidisciplinary case conferences focused on optimizing patient outcomes through collaborative problem-solving approaches.
- Stayed informed about relevant industry trends and new treatment options by attending regular continuing education courses.
- Facilitated patient education on disease management, medication adherence, and lifestyle modifications to promote optimal health.
- Identified gaps in care for at-risk populations, leading to the development of targeted interventions to improve health outcomes.
- Implemented quality improvement initiatives that resulted in measurable improvements in patient outcomes and overall service delivery.
- Eased the burden on family caregivers by providing practical support such as resource referrals or assistance navigating insurance claims.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to inform personalized care plans.
- Reduced hospital readmissions through effective coordination of care, communication with patients, and proactive followup.
- Served as a liaison between patients, healthcare providers, and insurance companies to ensure timely access to necessary services and resources.
Adult Foster Care Program Director
Goodwill Industries Of The Pioneer Valley
09.2009 - 01.2019
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Developed and implemented marketing strategies to promote program awareness and participation.
Registered Nurse Case Manager
Chicopee Visiting Nurse Association
08.1994 - 08.2009
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Education
Bachelor of Science - Nursing
University of Massachusetts Amherst
Amherst, MA06.1997
Associate Degree in Nursing - Nursing
Springfield Technical Community College
Springfield, MA05.1994
Skills
- Home care management
- HIPAA Compliance
- Clinical assessment
- Quality Improvement
- Geriatric Nursing
- Diabetes management
- Strong Clinical Judgment
- Patient and family advocacy
- Team Coordination
- Patient education and counseling
Timeline
Registered Nurse Care Manager
Point 32 Health
01.2019 - Current
Adult Foster Care Program Director
Goodwill Industries Of The Pioneer Valley
09.2009 - 01.2019
Registered Nurse Case Manager
Chicopee Visiting Nurse Association
08.1994 - 08.2009
Bachelor of Science - Nursing
University of Massachusetts Amherst
Associate Degree in Nursing - Nursing
Springfield Technical Community College
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