Robin Roush
Mapleton
Summary
Dynamic customer service professional with proven skills in transaction processing and multitasking. Committed to maintaining high standards of order fulfillment and training new employees in best practices.
Proactive Customer Experience Manager with extensive experience in training new hires and enhancing customer satisfaction. Known for effective communication and multitasking, driving timely order fulfillment in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier
Gordys
Mapleton, ND
03.2024 - Current
- Clean
- Stock
- Cashier
- Trained new hires in customer service standards.
- Utilized suggestive selling techniques.
- Remembered customer preferences.
- Handled cash, credit, debit, and gift card payments.
- Trained new hires in POS systems.
Customer Experience Manager
Five Below
11.2023 - 02.2024
- Trained new employees
- Freight
- Stocking
- Cashier
- Picked online orders
- Close down tills
- Open tills
- Count money
- Made schedules
- Hire new people
Customer Associate
Kingpinz Social
Fargo, ND
09.2023 - 11.2023
- Register
- Book reservations
- Worked redemption
- Worked laser tag
- Worked escape rooms
- Got birthday party rooms set up
- Got customers shoes for bowling
- Stocked redemption
Manager in Training
Silverstar Carwash
West Fargo, ND
12.2022 - 08.2023
- Cashier
- Wash bay
- Cleaning inside
- Sprayed down cars
- Filled producted
- Cleaning wash bay
- Cleaning parking lot
- Stacked towels
- Washed towels
- Sold memberships
Warehouse Associate
Frito-Lay
Fargo, ND
11.2021 - 11.2022
- Ensured safety.
- Facilitated timely order fulfillment.
- Picked product
- Sequenced product
- Staged product
- Did auditing of product
- Loaded trucks with product
- Did paperwork
- Unloaded trucks
Overnight Stock Manager
Hornbacher's
West Fargo, ND
11.2020 - 11.2021
- Sorted pallets
- Stocked floor
- Facing
- Freight
- Made schedule
Store Manager
Loaf 'N Jug
Fargo, ND
11.2018 - 09.2020
- Worked my way up from regular associate to assistant manager to manager
- Counted down tills
- Made bank runs
- Did freight
- Stocked shelves
- Did order
- Cleaned
- Ran tills
- Dishes
- Made food
- Did schedule
- Trained new hires
- Hired new employees
- Interviewed canadates
Education
High School Diploma -
West Fargo High School
West Fargo01-2010
Skills
- Customer service excellence
- Accurate transaction processing
- Handling high-volume transactions
- Multitasking during peak hours
- Efficiency in POS system operation
- Time management
- Computer skills
- Pro activeness
- Shipping and receiving
- Cash register
- Customer service
- Communication skills
- Upselling and cross-selling techniques
- Training new employees on store procedures
- Organizing front-end displays for impulse buys
Timeline
Cashier
Gordys
03.2024 - Current
Customer Experience Manager
Five Below
11.2023 - 02.2024
Customer Associate
Kingpinz Social
09.2023 - 11.2023
Manager in Training
Silverstar Carwash
12.2022 - 08.2023
Warehouse Associate
Frito-Lay
11.2021 - 11.2022
Overnight Stock Manager
Hornbacher's
11.2020 - 11.2021
Store Manager
Loaf 'N Jug
11.2018 - 09.2020
High School Diploma -
West Fargo High School