Summary
Overview
Work History
Education
Skills
Timeline
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Robin Ruffolo

Fort Mill,SC

Summary

Results-driven Account Manager with a relentless commitment to delivering exceptional client satisfaction through adept client management, proactive issue resolution, and the cultivation of robust relationships. Adept at maximizing revenue streams by capitalizing on repeat business opportunities with existing clientele. Demonstrated success in expanding business portfolios through strategic cold calling and nurturing leads. Proven track record of elevating both customer retention rates and overall sales figures, showcasing a unique blend of interpersonal skills and business acumen.

Overview

8
8
years of professional experience

Work History

Account Manager - B2B

AMVHoldings
Mooresville, NC
04.2021 - Current
  • Managed and maintained relationships with existing clients to ensure customer satisfaction.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Generated new customers through soft leads, referrals and cold calling.
  • High percentage rate for customer retention.
  • Has managed over 100 accounts simultaneously while maximizing profits and meeting deadlines.
  • Averages 6 figure monthly revenue.
  • Uses multiple sales techniques to upsell or cross sell products to accounts.
  • Provide training to in-store employees of our customers where we would develop strategies to increase their end of revenue.
  • Presented product features and advantages to potential customers during industry conferences and trade shows.
  • Handled customer service and marketing for all of my accounts.

Real Estate Agent

Homesmart Connect
Arlington Heights, IL
05.2021 - 08.2023
  • Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Maintained updated knowledge of local real estate markets.

Sales Representative

D&F Vapor
Buffalo Grove, IL
01.2020 - 02.2021
  • Inside and outside sales representative.
  • Inside sales I handled customers from across the United States, no territory was assigned.
  • Outside sales was handled locally within the Chicago-land area.
  • Managed multiple accounts.
  • Local accounts I would help with product placement, MSRP pricing, and training sessions for employees when new products were brought on.
  • Generated new sales leads through cold calling, referrals and networking activities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Used Sales and Relationship Building Skills to help increase not only my revenue but our clients by understanding my accounts and their customers needs.

Collector

TapRoom Gaming
Libertyville, IL
05.2018 - 12.2020
  • Maintained & cleaned gaming machines.
  • Collected money and transported back to base.
  • Service calls for any malfunctions.
  • Lead driver.

In-House

Lou Malnatis Pizzeria
Chicago, IL
01.2016 - 01.2019
  • Handled front of house operations: Cashier and Host.
  • Driver and driver dispatch.
  • Phones.
  • Team Lead.
  • Bartender or server.
  • Dishwasher
  • Pizza and Salad line

Education

Bachelors - Communication, Media And Theatre

Northeastern Illinois University
Chicago, IL
05.2019

Associates Degree - Liberal Arts And Sciences

William Rainey Harper College
Palatine, IL
05-2016

Skills

  • Expertise In Shopify, WooCommerce & CRM systems
  • Excellent Negotiating and sale tactics
  • Customer Service & Customer Relationships
  • Upselling and cross-selling products to customers
  • Customer retention & relationship building
  • Acquiring new customers through soft leads & cold calling
  • Adaptability
  • Account Development
  • Account Management
  • Communication skills
  • International Markets Understanding

Timeline

Real Estate Agent

Homesmart Connect
05.2021 - 08.2023

Account Manager - B2B

AMVHoldings
04.2021 - Current

Sales Representative

D&F Vapor
01.2020 - 02.2021

Collector

TapRoom Gaming
05.2018 - 12.2020

In-House

Lou Malnatis Pizzeria
01.2016 - 01.2019

Bachelors - Communication, Media And Theatre

Northeastern Illinois University

Associates Degree - Liberal Arts And Sciences

William Rainey Harper College

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