Robin Santos
Meridian,MS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
17
17
years of professional experience
Work History
Shift Manager
McDonald's
Meridian, MS
01.2006 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Scheduled staff to establish adequate coverage during peak business hours.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Meridian High School
Meridian, MS05.2002
Skills
- Cash Handling
- Payment Processing
- Verbal and Written Communication
- Opening and Closing Procedures
- Accurate Money Handling
- Food Safety and Sanitation
- Guest Relations
- Hospitality Management
- Shift Work
- Inventory and Supply Management
- Schedule Management
- Inventory Control
Timeline
Shift Manager
McDonald's
01.2006 - Current
High School Diploma -
Meridian High School