ROBIN M. SELESKY
Hyde Park
Summary
Results-driven Sales & Operations Executive with over 30 years in leadership roles across architectural glass and commercial construction. Expertise in leading sales teams, enhancing operational performance, and managing multimillion-dollar client relationships. Skilled in project coordination and fostering long-term partnerships with diverse clients, while ensuring exceptional customer satisfaction.
Overview
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Sales Supervisor
MIRAGE MIRROR & GLASS
09.2023 - 05.2026
- Directed daily operations of a 15-person sales, customer service, and administrative team, providing leadership, coaching, and operational oversight.
- Oversaw sales operations, customer service, accounting support, scheduling, and workflow management to streamline administrative functions.
- Played a significant leadership role in strengthening business operations during a challenging period by improving customer satisfaction, supporting revenue growth, and enhancing operational efficiency.
- Managed relationships with commercial, residential, contractor, architect, and builder clients throughout consultation, estimating, proposal development, project coordination, and completion.
- Worked directly with ownership to improve workflow, resolve complex customer concerns, and support strategic business objectives.
- Mentored and developed employees to enhance accountability and collaboration while promoting exceptional customer service.
Vice President
NORWEST GLASS TEMPERING
Buchanan
01.2016 - 09.2022
- Directed wholesale sales, business development, strategic planning, purchasing, and production forecasting to drive overall company performance.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Developed and implemented strategic business plans to drive growth and profitability.
- Oversaw key account relationships, identifying opportunities to enhance revenue and expand market presence.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Analyzed market trends to inform strategic decisions and company direction in glass tempering.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Developed strong relationships with distributors, fabricators, and commercial customers throughout the Northeast.
- Oversaw key account relationships while identifying opportunities to increase revenue and expand market presence.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Directed operational strategy to enhance glass tempering processes and efficiencies.
- Oversaw quality control measures to ensure product standards met industry requirements.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Identified problems and implemented solutions to better streamline operations.
- Implemented process improvement procedures that streamlined operations and contributed to overall cost savings.
- Negotiated contracts with vendors for services, products and supplies.
- Maintained relationships with key stakeholders by attending meetings and responding to inquiries.
- Implemented safety protocols across manufacturing areas to reduce workplace hazards.
- Facilitated training sessions for staff on new technologies and equipment usage.
- Facilitated team meetings and workshops to align on goals and strategies.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Developed and executed strategic plans to support the vision of the organization.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Managed project timelines to support timely delivery of glass products to clients.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Facilitated team meetings and workshops to align on goals and strategies.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Developed and implemented strategic business plans to drive growth and profitability.
Operations Manager
ATM MIRROR, INC.
Buchanan
01.2003 - 09.2022
- Managed daily operations and workflows in a high-volume environment.
- Managed estimating, proposal preparation, project coordination, scheduling, purchasing, customer service, and contract administration to ensure seamless project delivery.
- Managed estimating, proposal preparation, project coordination, scheduling, purchasing, customer service, and contract administration.
- Collaborated with production, installation, accounting, and ownership to ensure successful project execution.
- Successfully resolved complex customer issues while protecting profitability and maintaining exceptional client relationships.
- Resolved complex customer issues while protecting profitability and strengthening client relationships.
- Coordinated maintenance schedules for equipment to minimize downtime.
- Developed long-term relationships with architects, contractors, municipalities, builders, and private clients resulting in repeat business and customer loyalty.
- Coordinated equipment maintenance schedules, minimizing downtime and ensuring operational continuity.
Education
Bachelor of Science - Geology
SUNY, Brockport
Brockport, NY 09.1992 - 07.1996
Skills
- Sales Leadership
- Client Success
- Commercial Sales
- Business Development
- Sales Analytics and proposals
- Sales Compliance
- Project Management
- Operations Management
- Process Improvement
- Strategic Planning
- CRM
- Relationship Management
- Team Leadership
- Marketing
- Executive Leadership
- Client management
Previous Experience
- Business Development
- Sales
- Client Services
- Operations Leadership
Timeline
Sales Supervisor
MIRAGE MIRROR & GLASS
09.2023 - 05.2026
Vice President
NORWEST GLASS TEMPERING
01.2016 - 09.2022
Operations Manager
ATM MIRROR, INC.
01.2003 - 09.2022
Bachelor of Science - Geology
SUNY, Brockport
09.1992 - 07.1996