ROBIN SERVEDIO
Monroeville,PA
Summary
Experienced and passionate financial coordinator with over 10 years of successfully supporting patients with insurance , financial concerns and treatments. . With strong investigational experience which allows patients to navigate the changes that can occur with the relationship between a patient and their medical experiences. This makes it possible for patients to make informed decisions relating to their care .
Overview
12
12
years of professional experience
Work History
Financial Coordinator
UPMC Magee Women's Hospital
06.2018 - Current
- Assessing and providing financial verification and authorizing for facility medical services.
- Counsels patients and family related to treatment financial concerns and provide appropriate aid as required.
- Evaluate for secondary coverage
- Oral chemotherapy review and authorization and follow up with specialty pharmacy for coordination of dispensing
- Charity application research, review and completion of forms for eligibility review.
- Scrubbing daily schedule for insurance changes and authorization terminations. Treatment and exam patients. Reauthorize as necessary and new insurance confirmation. Concluding with demographic updates relating to changing information
- Answered questions over phone and in-person regarding billing, scheduling and treatment
- Contacted insurance carriers to discuss policies and individual patient benefits
Financial Counselor
UPMC Magee Women's Hospital
05.2013 - 06.2018
- Liaison with insurance providers to obtain key information regarding patient benefits and to submit documentation for review.
- Directly working with patients to provide Medicare education relating to medical treatment. .
- Train and mentor new hires and support staff to educate on practice policies and procedures.
- Portal insurance verification and authorization for chemotherapy infusions and oral chemotherapy.
- Assisting patients with education of financial responsibility and connected them to advocacy resources for treatment and care. Reviewing guidelines for eligibility and completion of related forms for submission for review.
- Assisting with walk in patients regarding billing problems.
- Monitoring billing queues for denials to ensure proper follow up and resolve complex outstanding denial issues.
Office Assistant
UPMC Cancer Cener
Monroeville
05.2012 - 05.2013
- Scheduling, information verification and entering copay charges.
- Increased success in maintaining and updating of patient demographics and updating
- Maintenance of dictation queues, and fax queues.
- Administrative duties
Insurance Verification/Intake Specialist
Zoll
09.2010 - 05.2012
- Responsible for verifying current insurance is active
- Explained eligibility requirements and coverage details.
- Medical policy regulations
- Obtain medical records and initiate process of re-authorizations and predetermination
- Position involves high level of customer service contact with patients, doctors, regional sales team and insurance companies
- Medicare guideline review for wearable cardio defibrillator vest
Education
GED -
Withlacoohee Vocational College
Florida1992
Skills
- Data collection
- Providing resolution
- Analytical thinking
- Customer Service
- Training and Mentoring
- Ability To Work Independently
- Fast Learner
- Attention to Detail
- Highly responsible and reliable
- ICD 10 coding
- Inpatient,Outpatient and Observation billing review
- Highly organized and efficient
- Self-Motivated
- Strong investigative skills to navigate and document changing information
Accomplishments
- Successfully obtained financial grants and copay assistance for patients by thinking outside the box.
Timeline
Financial Coordinator
UPMC Magee Women's Hospital
06.2018 - Current
Financial Counselor
UPMC Magee Women's Hospital
05.2013 - 06.2018
Office Assistant
UPMC Cancer Cener
05.2012 - 05.2013
Insurance Verification/Intake Specialist
Zoll
09.2010 - 05.2012
GED -
Withlacoohee Vocational College
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