Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Kulwicki

Monroeville,PA

Summary

Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in patient education and workflow optimization. Proven track record in training staff and enhancing customer satisfaction through effective complaint resolution. Skilled in drug safety and regulatory compliance, fostering a collaborative environment that promotes exceptional patient care.

Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success.

Overview

9
9
years of professional experience

Work History

Pharmacy Manager

Rite Aid
05.2024 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.

Staff Pharmacist

Rite Aid
08.2020 - 04.2024
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.

Pharmacy Intern

Standard Pharmacy
06.2016 - 08.2019
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.

Education

Doctor of Pharmacy - Pharmacy

Duquesne University
Pittsburgh, PA
05-2020

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Regulatory compliance
  • Drug inventory management
  • Training and mentoring
  • Inventory control
  • Drug safety
  • Immunizations

Timeline

Pharmacy Manager

Rite Aid
05.2024 - Current

Staff Pharmacist

Rite Aid
08.2020 - 04.2024

Pharmacy Intern

Standard Pharmacy
06.2016 - 08.2019

Doctor of Pharmacy - Pharmacy

Duquesne University

Similar Profiles

CREATE PROFILE
Jessica Kulwicki