Michael Brownfield
North Versailles,PA
Summary
Dynamic supervisor with a proven track record at UPMC Magee Women's Hospital, enhancing team productivity through effective staff management and training. Skilled in customer service and problem-solving, I successfully improved workflow efficiency and elevated customer satisfaction by addressing concerns promptly. Committed to fostering a goal-oriented environment.
Overview
11
11
years of professional experience
Work History
Supervisor
UPMC Magee Women's Hospital
10.2020 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Labourer
MPW Industrial Services
11.2016 - 07.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Traffic Control Flagger
Flagger Force
07.2014 - 09.2016
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
Dishwasher
Savoy
01.2013 - 05.2015
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
None -
McKeesport High School
East McKeesport, PA06.2008
Timeline
Supervisor
UPMC Magee Women's Hospital
10.2020 - 01.2024
General Labourer
MPW Industrial Services
11.2016 - 07.2020
Traffic Control Flagger
Flagger Force
07.2014 - 09.2016
Dishwasher
Savoy
01.2013 - 05.2015
None -
McKeesport High School
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
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