Robin Sheldon
Sheboygan,WI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Customer Service Lead
HSA Bank, Webster Bank
Sheboygan, WI
11.2016 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Handled customer inquiries and complaints in a professional manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
Customer Service Representative
Allstate Insurance Co
Sheboygan, WI
02.2013 - 04.2015
Customer Service Representative
Acuity
Sheboygan, WI
02.1998 - 03.2012
Education
High School Diploma -
Oregon High School
Oregon, WI06-1985
Some College (No Degree) - Administrative Assistance And Secretarial Science
MATC
Madison, WISkills
- Microsoft Office
- Customer Relations
- Excellent Communication
- Data Management
- Self-Directed
- Basic Math
- Organization
- Relationship Building
- Teamwork and Collaboration
- Computer Skills
- Critical Thinking
- Dependable and Responsible
- Communication
- Supervision and leadership
Timeline
Customer Service Lead
HSA Bank, Webster Bank
11.2016 - Current
Customer Service Representative
Allstate Insurance Co
02.2013 - 04.2015
Customer Service Representative
Acuity
02.1998 - 03.2012
High School Diploma -
Oregon High School
Some College (No Degree) - Administrative Assistance And Secretarial Science
MATC
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