Robin Shelton
Victoria,VA
Summary
Dynamic sales professional with a proven track record at Health Net, excelling in customer relationship building and strategic sales planning. Recognized for consistently exceeding quotas and enhancing client satisfaction through effective problem-solving and time management. Adept at engaging clients and fostering long-term relationships, driving business growth and loyalty.
Overview
10
10
years of professional experience
Work History
Sales Representative Work From Home
Health Net
02.2025 - 11.2025
- Conducted market research to identify potential sales opportunities and customer needs.
- Collaborated with cross-functional teams to enhance product offerings and improve customer satisfaction.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Streamlined sales process, reducing time from lead to close.
Home Health Aide
Able Healthcare
04.2024 - 02.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained accurate patient records, documenting care provided and observed conditions.
- Collaborated with multidisciplinary teams to enhance patient care plans and outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Head Housekeeping Supervisor
Comfort Inn & Suites
11.2021 - 04.2024
- Developed training programs for new hires, enhancing operational efficiency and service quality.
- Conducted regular inspections to maintain high standards of guest room presentations and public areas.
- Implemented inventory control measures to optimize supply usage and reduce waste.
- Supervised housekeeping staff to ensure adherence to cleanliness standards and protocols.
- Collaborated with management to streamline housekeeping processes, increasing team productivity.
- Resolved guest complaints regarding cleanliness promptly, ensuring positive customer experiences.
- Coordinated schedules for housekeeping staff, balancing workload while meeting occupancy demands.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Dietary Cook
Amelia Nursing And Rehabilitation Center
02.2021 - 11.2021
- Maintained cleanliness and organization in kitchen and food storage areas.
- Assisted in menu planning to meet residents' dietary restrictions and needs.
- Collaborated with nursing staff to ensure timely meal delivery for residents.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Prepared and cooked nutritious meals following dietary guidelines and resident preferences.
- Monitored food safety practices, adhering to health regulations and standards.
Dietary Aide and Cook
Wayland Nursing And Rehabilitation Center
08.2020 - 02.2021
- Delivered exceptional customer service, addressing residents' dietary needs and preferences.
- Supported nutritional staff by preparing food items according to specified diets and portion sizes.
- Assisted in meal preparation and service for residents, ensuring adherence to dietary guidelines.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
Sales Agent
Boost Mobile
08.2017 - 02.2019
- Assisted customers in selecting mobile plans and devices tailored to their needs.
- Educated clients on device features, promotions, and services to enhance user experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues to ensure satisfaction and retention.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Cashier Team Lead
Food Lion
10.2015 - 07.2017
- Supervised cashier team, ensuring efficient checkout operations and customer satisfaction.
- Trained new staff on cash handling procedures and company policies.
- Managed cash register operations, maintaining accuracy during transactions.
- Assisted in inventory management by conducting regular stock counts and audits.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Implemented process improvements that reduced checkout wait times significantly.
- Coordinated scheduling for cashier team to ensure optimal coverage during peak hours.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL04.2026
Prospect Heights High School
Brooklyn, NY06.2007
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Complex Problem-solving
- Cold calling
- Time management
- Client engagement
- Team leadership
Timeline
Sales Representative Work From Home
Health Net
02.2025 - 11.2025
Home Health Aide
Able Healthcare
04.2024 - 02.2025
Head Housekeeping Supervisor
Comfort Inn & Suites
11.2021 - 04.2024
Dietary Cook
Amelia Nursing And Rehabilitation Center
02.2021 - 11.2021
Dietary Aide and Cook
Wayland Nursing And Rehabilitation Center
08.2020 - 02.2021
Sales Agent
Boost Mobile
08.2017 - 02.2019
Cashier Team Lead
Food Lion
10.2015 - 07.2017
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Prospect Heights High School