WEndy Whitney
Houston,TX
Summary
Results-oriented professional with over seven years of experience in customer service and support. Demonstrated ability to resolve complex inquiries and optimize customer interactions, driving loyalty and satisfaction. Eager to apply expertise in a dynamic team environment.
Overview
27
27
years of professional experience
Work History
Call Center Representative - Remote Work From Home
Arise - Dba Wendy Whitney LLC
Houston
12.2014 - Current
- Resolve customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Manage high-volume calls, ensuring timely responses and adherence to company policies.
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Establish trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improve first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Investigate and resolve customer inquiries and complaints quickly.
- Maintain clean and orderly work area by mopping floors, emptying trash cans and wiping down surfaces.
Facility Service Associate - PT
Lowes Home Improvment
Cypress, TX
03.2015 - 12.2018
- Facilitated maintenance and cleanliness of facility areas to enhance customer experience.
- Ensured compliance with safety standards while performing daily tasks.
- Monitored supplies and communicated needs to management to prevent shortages effectively.
- Maintained cleanliness and organization within the facility, contributing to a positive work environment for staff members.
- Ensured compliance with local regulations by conducting routine inspections of fire safety equipment and other mandatory systems.
- Oversaw daily operations within the facility, ensuring that all tasks were completed as required and on time.
- Conducted preventive maintenance on all equipment, minimizing downtime due to unexpected breakdowns.
- Increased customer satisfaction by promptly addressing facility-related concerns and providing effective solutions.
- Served as point-of-contact for any facilities-related inquiries from both internal employees and external vendorscontractors.
- Contributed positively to employee morale by consistently maintaining a clean, organized, and pleasant work environment.
DSD Receiver
Wal-Mart Associates
Cleveland, TX
03.2008 - 05.2010
- Received and verified incoming shipments, ensuring accuracy and compliance with company standards.
- Operated warehouse management systems to track inventory levels and manage stock replenishment efficiently.
- Conducted regular audits of received products, identifying discrepancies and initiating corrective actions as needed.
- Developed best practices for handling perishable goods, minimizing waste while maintaining quality standards.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
- Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
- Tracked product for DSD vendors to verify invoices.
- Followed food safety and workplace safety guidelines for job functions.
Grievance Appeals Specialist Clerk
Texas Department Of Criminal Justice
Huntsville, TX
11.2004 - 02.2008
- Analyzed and resolved offender grievances in accordance with regulatory guidelines and company policies.
- Developed comprehensive reports detailing appeal outcomes and recommendations for process improvements.
- Maintained accurate records in case management systems to track grievances and resolutions effectively.
- Maintained compliance with regulatory requirements by staying current on industry standards and guidelines.
Dispatcher Office Assistant
Rocket City Mechanical Inc. Roto Rooter
La Marque, TX
05.1999 - 04.2002
- Coordinated scheduling for service calls, optimizing technician assignments to improve response times.
- Managed communication between clients and technicians, ensuring clear information flow and prompt service delivery.
- Maintained accurate records of work orders and customer interactions using company CRM software.
- Assisted in training new staff on office procedures and customer service protocols to enhance team efficiency.
- Analyzed incoming service requests to prioritize urgent issues, contributing to increased customer satisfaction rates.
- Collaborated with management on operational strategies, driving continuous improvement initiatives within the dispatch team.
Education
Certification No. 2051432P - Caregiver
American Caregiver Association
Colorado Springs, CO04-2025
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Customer communications
- Building rapport
- Customer service optimization
Timeline
Facility Service Associate - PT
Lowes Home Improvment
03.2015 - 12.2018
Call Center Representative - Remote Work From Home
Arise - Dba Wendy Whitney LLC
12.2014 - Current
DSD Receiver
Wal-Mart Associates
03.2008 - 05.2010
Grievance Appeals Specialist Clerk
Texas Department Of Criminal Justice
11.2004 - 02.2008
Dispatcher Office Assistant
Rocket City Mechanical Inc. Roto Rooter
05.1999 - 04.2002
Certification No. 2051432P - Caregiver
American Caregiver Association