Robin Simmons
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Agero
07.2022 - 08.2023
- Excellent written and verbal communicator who likes to solve problems and connect with people via phone
- Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Marriot Hotel
02.2021 - 05.2022
- Gained valuable customer service skills and up-selling techniques
- Provided customers with prompt and courteous service
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative Remote
Arise
01.2020 - 03.2020
- Provided customers with excellent customer service
- Helped increase the fleet average from ninety-five to one-hundred over a eight month period
- Gained real-world experience while developing knowledge of the way a business is run
- Continuously met and exceeded monthly goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Communication
University of Florida
Skills
- Microsoft Office
- Suite
- Interpersonal skills
- Verbal
- Communication
- 70 WPM typist
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Agero
07.2022 - 08.2023
Customer Service Representative
Marriot Hotel
02.2021 - 05.2022
Customer Service Representative Remote
Arise
01.2020 - 03.2020
Communication
University of Florida
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