Robin Snezek
Sheffield Lake,OH
Summary
Credit and AR professional with 6 years of financial operations experience and 22 years in customer-focused roles. Skilled in AR cash applications, bank reconciliation, and mentoring peers, with a track record of improving accuracy, streamlining processes, and supporting cross-functional teams.
Overview
12
12
years of professional experience
Work History
Representative
New York Life Insurance Company
06.2024 - Current
- Support both contact center and mailroom functions by handling policy inquiries, digital indexing, and document processing for accurate records.
- Maintain compliance and detailed records while assisting multiple teams, demonstrating adaptability and reliability across departments.
Credit Clerk / Executive Administrative Assistant / AR Cash Application
Emerson Professional Tools/Ridgid
01.2018 - 06.2024
- Applied cash receipts and reconciled daily bank payments for high-volume B2B accounts, ensuring AR ledger accuracy.
- Generated and maintained AR aging reports to support collections and credit decisions.
- Resolved discrepancies between bank deposits and AR records, improving financial accuracy and internal controls.
- Provided administrative support for senior leadership, including calendar management, travel, and expenses.
Intake Representative
Spielberger Law Group
04.2016 - 02.2017
- Processed 150+ client evaluations weekly with accuracy and speed.
- Managed calls and maintained detailed Excel logs to support case documentation.
Customer Service Representative
Vitamix Corporation
09.2013 - 04.2016
- Selected to assist peers in a dedicated department, providing real-time guidance on complex customer questions.
- Handled escalations, fraud checks, shipping claims, call tags, and inter-department communications.
- Consistently exceeded benchmarks while resolving 200+ customer inquiries weekly.
Education
High School Diploma - undefined
Brookside High School
01.2003
Managing Cosmetology License - undefined
Lorain County JVS
01.2003
Skills
AR cash applications
Bank reconciliation
AR reporting
Oracle EBS
JD Edwards
Microsoft Office
Axapta
Citrix
Cisco
Avaya
Paymentech
Client relationship management
Mentoring peers
Escalation handling
Calendar management
Travel coordination
Expense reporting
Education Certifications
- High School Diploma, Brookside High School, 2003
- Managing Cosmetology License, Lorain County JVS, 2003, Inactive
Timeline
Representative
New York Life Insurance Company
06.2024 - Current
Credit Clerk / Executive Administrative Assistant / AR Cash Application
Emerson Professional Tools/Ridgid
01.2018 - 06.2024
Intake Representative
Spielberger Law Group
04.2016 - 02.2017
Customer Service Representative
Vitamix Corporation
09.2013 - 04.2016
High School Diploma - undefined
Brookside High School
Managing Cosmetology License - undefined
Lorain County JVS