Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Solomon

Selma,NC

Summary

Dynamic Customer Service Representative with a proven track record at ACS Xerox, excelling in problem resolution and relationship building. Skilled in utilizing CRM software for efficient data entry and record-keeping, I consistently enhance customer satisfaction through active listening and critical thinking, achieving timely resolutions and fostering positive client interactions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

CVScaremark
Raleigh, NC
05.2019 - 07.2021

Customer Service Representative

ACS Xerox
Raleigh, NC
01.2016 - 04.2019
  • Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
  • Assisted in processing customer orders and managing account updates efficiently.
  • Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-up.
  • Collaborated with team members to improve service processes and enhance customer satisfaction.

Education

GED -

Johnston Community College
Smithfield, NC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

CVScaremark
05.2019 - 07.2021

Customer Service Representative

ACS Xerox
01.2016 - 04.2019

GED -

Johnston Community College