Robin Spradley
Thornton,CO
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Practice Manager
SCL Health/Intermountain Health
11.2018 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Supervised team of 15 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Supervisor of Clinical Operations
UCHealth Urgent Care
12.2016 - 10.2018
- Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
- Managed physician and nurses' schedules to deliver quality care and services.
- Coordinated facilities management, human resources and payroll.
- Appraised performance and assisted in staff development.
- Supervised clinical operations and administrative functions.
- Lead and directed team of 12 clinical personnel and support staff.
- Facilitate hiring of qualified Urgent Care personnel by interview applicants and making recommendations for employment.
- Developed and adjusted work schedules for Medical assistant, Physician Assistants, Radiology Technicians and Front office staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Operations Manager
Colorado Springs Health Partners
06.2012 - 02.2016
- Responsible for the daily operations of internal Medicine, OB/GYN, Pediatrics and Family Practice.
- Coordinates all office functions related to the management of the day-to-day operations of the practice.
- Oversee the process of patient scheduling to ensure the highest levels of performance for all team members. Encourage staff productivity; assist with in the process of the specialty referral process.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitor miscellaneous operations expenses.
- Direct supervision of 40 staff members and 21 Providers.
- Manage office within budget guidelines to include clerical, auxiliary supplies, equipment upgrades and labor costs.
- Improved patient satisfaction by creating access and wait times.
- Directly supervise office teams, monitor their performance, and proactively encourage professional development by means of performance appraisals and corrective actions.
- Communicate actively with teams to ensure they have the tools, information, training and support needed to perform their jobs effectively and professionally.
- Maintain master provider schedule edits and modifications.
- Monitor staff schedules to ensure the most effective coverage while reducing payroll/overtime costs.
- Ensure execution of operational standards to include enforcing company policies, procedures and governmental regulations.
- Work continuously with staff and providers to maintain team engagement.
- Promote, build and ensure positive customer service relationships at all levels within the practice.
- Use crucial planning skills and pivotal decision making to take proper action and correct issues as they arise.
- Compliance with CPCI (Comprehensive Primary Care Initiative) and MU (Meaningful Use) guidelines.
Education
Bachelor of Science - Healthcare Administration
DeVry
Downers Grove, IL07.2017
Skills
- Budget Oversight
- Resource Management
- Electronic Health Records
- Medical Personnel Recruitment
- Customer Satisfaction
- Workflow Planning
- Managing Medical Practices
- Supply Ordering
- Managing Practice Operations
- New Hire Training
- Clinical Improvement Initiatives
- Employee Performance
- Coaching and Mentoring
- Patient Care Assessment
- Organizational Goal Development
- Problem Identification
- Recruit Well-Qualified Staff
- Health Information Systems (HIS)
- Clinical Staff Management
Timeline
Practice Manager
SCL Health/Intermountain Health
11.2018 - Current
Supervisor of Clinical Operations
UCHealth Urgent Care
12.2016 - 10.2018
Operations Manager
Colorado Springs Health Partners
06.2012 - 02.2016
Bachelor of Science - Healthcare Administration
DeVry
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