Michelle Alvarez
Arvada,CO
Summary
Hello, my name is Michelle Alvarez and I am interested in working remotely for a healthcare system dedicated to helping people. I thrive in a fast-paced work environment and I enjoy a challenge in the workplace. My past work experience has helped me to develop critical-thinking and problem-solving skills. I am a good candidate for this position because I have strong data entry skills, I enjoy speaking on the phone and I am comfortable with payment collections. I have experience with navigating insurance web portals, calling insurance companies and working from home. I currently have a knowledge of medical insurance and terminology. Past experience has helped me to cultivate a strong sense of customer service and to develop a detail-oriented work ethic. In my personal time I like to play bass guitar, grow heirloom tomatoes and make pinatas! I am confident that the skills I bring with me will make me a strong member. Thank you.
Overview
12
12
years of professional experience
Work History
Pre-Access Registration
Intermountain Health formerly SCL Health
Broomfield, CO
11.2023 - 02.2024
- Familiarity with medical terminology including ICD, CPT & HCPCS codes.
- Processing ABN's and MBI's.
- Verification of benefits and eligibility.
- Explanation of benefits to patients.
- Organization of documenting calls, follow ups, payments, adjustments, insurance details and demographic information.
- Know how of setting up payment plans and making collections.
- Correspondence with team and other departments to achieve resolution.
- Experience with Epic, Experian, Cisco, Genesys, Microsoft and Excel.
- Understanding of HIPPA and PHI guidelines to consistently maintain confidential health information.
- Experience with Medicare and Medicaid.
- Access to a high speed broadband with a dedicated work area.
- Outstanding ability to meet and exceed metric expectations.
Caregiver
The Key
Denver, CO
03.2021 - 11.2023
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Followed safe lifting and transferring techniques to transport clients.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during PT exercises to maintain muscular functions, range of motion and increase strength.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to medical, dental and personal care appointments.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Observed changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
Operations Specialist
BSC Towing & Recovery
Wheat Ridge, CO
01.2016 - 03.2020
- Optimized BSC Towing and Recovery's objectives via quality assurance checks and implementing a customer service survey program.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Monitored office inventory to maintain adequate supply levels; oversaw product order and delivery.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- File maintenance, employee record keeping and track payer contracts.
- Clerical/admin skills - coordinated schedules and performed admin tasks to management.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Recruiting
- Performed billing, collection and payroll.
- Responsible for new hire training and monitoring productivity.
- Damage claim management.
Car Sales Representative
BSC Auto Sales
Commerce City, CO
05.2012 - 12.2015
- Obtained licensing for Colorado car sales.
- Emissions testing.
- Performed basic vehicle maintenance.
- Bookkeeping/File-maintenance.
- Oversaw test drive processes.
- Sales negotiation and payment plan processing.
- Issued temporary tags.
- Data entry purchases and answered billing questions to provide outstanding customer care.
Assistant Coach
Easton Brazilian Jiu Jitsu (Kline Brothers BJJ)
Arvada, CO
03.2012 - 06.2015
- Developed coaching and training plans for performance enhancement.
- Built strong media and community relationships through positive interaction and communication in support of our sports program.
- Visited schools and festivals to gain potential recruits.
- Organized special events to promote our sports program and cultivate positive relations within the community.
- Oversaw competitions and practice sessions to enhance individual skills and team gameplay.
- Maintained a safe environment for training to avoid sports injuries and damage to facility.
- Fostered student development and physical training.
- Provided support and guidance in both child and adult level classes.
- Payment collection and file maintenance.
- Customer service, sales and management skills
- Developed strong sense of patience and communication skills.
Education
High School Diploma -
Arvada High School
Arvada, CO4 2011
Skills
- Office management and scheduling
- Data entry skills
- HIPPA experience
- Payment Processing/Collections
- Phone-based customer service experience
- Medical insurance benefit verification and eligibility confirmation
- Remote/WFH experience
- MS Office including Outlook, Word, Powerpoint, etc
- Organization
- Time management
- Client documentation
- Strong communication skills
Timeline
Pre-Access Registration
Intermountain Health formerly SCL Health
11.2023 - 02.2024
Caregiver
The Key
03.2021 - 11.2023
Operations Specialist
BSC Towing & Recovery
01.2016 - 03.2020
Car Sales Representative
BSC Auto Sales
05.2012 - 12.2015
Assistant Coach
Easton Brazilian Jiu Jitsu (Kline Brothers BJJ)
03.2012 - 06.2015
High School Diploma -
Arvada High School
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