Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Alvarez

Arvada,CO

Summary

Hello, my name is Michelle Alvarez and I am interested in working remotely for a healthcare system dedicated to helping people. I thrive in a fast-paced work environment and I enjoy a challenge in the workplace. My past work experience has helped me to develop critical-thinking and problem-solving skills. I am a good candidate for this position because I have strong data entry skills, I enjoy speaking on the phone and I am comfortable with payment collections. I have experience with navigating insurance web portals, calling insurance companies and working from home. I currently have a knowledge of medical insurance and terminology. Past experience has helped me to cultivate a strong sense of customer service and to develop a detail-oriented work ethic. In my personal time I like to play bass guitar, grow heirloom tomatoes and make pinatas! I am confident that the skills I bring with me will make me a strong member. Thank you.

Overview

12
12
years of professional experience

Work History

Pre-Access Registration

Intermountain Health formerly SCL Health
Broomfield , CO
11.2023 - 02.2024
  • Familiarity with medical terminology including ICD, CPT & HCPCS codes.
  • Processing ABN's and MBI's.
  • Verification of benefits and eligibility.
  • Explanation of benefits to patients.
  • Organization of documenting calls, follow ups, payments, adjustments, insurance details and demographic information.
  • Know how of setting up payment plans and making collections.
  • Correspondence with team and other departments to achieve resolution.
  • Experience with Epic, Experian, Cisco, Genesys, Microsoft and Excel.
  • Understanding of HIPPA and PHI guidelines to consistently maintain confidential health information.
  • Experience with Medicare and Medicaid.
  • Access to a high speed broadband with a dedicated work area.
  • Outstanding ability to meet and exceed metric expectations.

Caregiver

The Key
Denver , CO
03.2021 - 11.2023
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Followed safe lifting and transferring techniques to transport clients.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during PT exercises to maintain muscular functions, range of motion and increase strength.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Observed changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.

Operations Specialist

BSC Towing & Recovery
Wheat Ridge , CO
01.2016 - 03.2020
  • Optimized BSC Towing and Recovery's objectives via quality assurance checks and implementing a customer service survey program.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Monitored office inventory to maintain adequate supply levels; oversaw product order and delivery.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • File maintenance, employee record keeping and track payer contracts.
  • Clerical/admin skills - coordinated schedules and performed admin tasks to management.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Recruiting
  • Performed billing, collection and payroll.
  • Responsible for new hire training and monitoring productivity.
  • Damage claim management.

Car Sales Representative

BSC Auto Sales
Commerce City , CO
05.2012 - 12.2015
  • Obtained licensing for Colorado car sales.
  • Emissions testing.
  • Performed basic vehicle maintenance.
  • Bookkeeping/File-maintenance.
  • Oversaw test drive processes.
  • Sales negotiation and payment plan processing.
  • Issued temporary tags.
  • Data entry purchases and answered billing questions to provide outstanding customer care.

Assistant Coach

Easton Brazilian Jiu Jitsu (Kline Brothers BJJ)
Arvada , CO
03.2012 - 06.2015
  • Developed coaching and training plans for performance enhancement.
  • Built strong media and community relationships through positive interaction and communication in support of our sports program.
  • Visited schools and festivals to gain potential recruits.
  • Organized special events to promote our sports program and cultivate positive relations within the community.
  • Oversaw competitions and practice sessions to enhance individual skills and team gameplay.
  • Maintained a safe environment for training to avoid sports injuries and damage to facility.
  • Fostered student development and physical training.
  • Provided support and guidance in both child and adult level classes.
  • Payment collection and file maintenance.
  • Customer service, sales and management skills
  • Developed strong sense of patience and communication skills.

Education

High School Diploma -

Arvada High School
Arvada, CO
4 2011

Skills

  • Office management and scheduling
  • Data entry skills
  • HIPPA experience
  • Payment Processing/Collections
  • Phone-based customer service experience
  • Medical insurance benefit verification and eligibility confirmation
  • Remote/WFH experience
  • MS Office including Outlook, Word, Powerpoint, etc
  • Organization
  • Time management
  • Client documentation
  • Strong communication skills

Timeline

Pre-Access Registration

Intermountain Health formerly SCL Health
11.2023 - 02.2024

Caregiver

The Key
03.2021 - 11.2023

Operations Specialist

BSC Towing & Recovery
01.2016 - 03.2020

Car Sales Representative

BSC Auto Sales
05.2012 - 12.2015

Assistant Coach

Easton Brazilian Jiu Jitsu (Kline Brothers BJJ)
03.2012 - 06.2015

High School Diploma -

Arvada High School
Michelle Alvarez