Saber Rashidi

Responsibilities

• 2022 Ticket metrics: Education (30 hours, 28 mins total - Min. is 16 hours), Incident Reopen Rate (0%), Response Breach Rate (3.74%), Resolution Breach Rate (0%), and Average Incident Age, all categories meeting the Exceptional Goal
• Closed 886 tickets in 2022; ranking in the top 15 of all Technicians across SCL Health / IMH
• Manage Ticket Queue, making quick decisions regarding priority tickets, quick fixes, triage tickets, and prioritizing accordingly.
• Provide timely communication to end users regarding the status of their tickets via notes on tickets, phone calls, and chats.
• Providing technical support, diagnosing, and troubleshooting hardware and software problems
• Upgrades of hardware/software over 200s of devices throughout different sites.
• Responsible for imaging using SCCM, configuring, deploying, and staging computers for end users.
• Performing operating system installations, network, and barcode printers

Projects

• Supported and contributed to replacing the 430 plus T-620s and 630s computers throughout the hospital and other sites.
• Identified over 800 8.1 and Win 7 systems and upgraded to Win 10
• Set up and configured 380 Pixel phones to replace Spectralinks (Phase I)
• Imaged, configured, and replaced 15 AiO devices Brachytherapy Project
• Implemented the installation of new software for 200+ Beaker Printers
• Hand-picked by IT Executives to assist National Jewish with their preparations for Epic Go-Live; tracking and communicating with all Shareholders project status.
• Successfully coordinated and implemented the ICU (Intensive Care Unit) & IMC (Intermediate Care Unit) WOW carts project - 60 carts
• Upgraded OR AiO devices (36)
• Set up and configured over 200 Vocera devices for ED and L&D units
• Replaced 400 plus Cisco desk phones

• Excellent time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems.
• High-level knowledge of Government regulations and requirements, managed care contracts and third-party requirements

• Worked directly with the (U.S.M.C) United States Marine Corps Battalion Commander.
• Provide translation and interpretation to key leaders USMC &ANSF counterparts.
• Conducted translation and interpretation in support of HUMINT operations.