Robin Thomas
Nitro,WV
Summary
Administrative leader who is accurate, thorough, and a persistent individual seeking a position in administration. Offers exceptional management skills by planning, directing and coordinating the billing, purchasing, human resources, communication systems, space utilization, administrative support and mail services. Ultimately wanting to bring remarkable change in the overall efficiency of the office.
Overview
7
7
years of professional experience
Work History
Office Manager
Amedisys, Inc
10.2016 - 07.2022
- Ensures efficient, accurate, and timely operation of the payroll function and compliance with payroll and timekeeping policies
- Ensures accurate and timely billing processes by reviewing patient charts for compliance/accuracy with all billing requirements before billing
- Promotes compliance with all fiscal intermediary and/or other third-party payors, through education, coaching, and other assistance as necessary
- Maintains current knowledge of, and ensures compliance with all federal, state and local regulations in relation to billing processes
- May oversee and provide direction to the Records Coordinator to ensure quality and accuracy of medical records information
- May participate in screening, interviewing, and making appropriate hiring decisions for Records Coordinator
- May participate in Records Coordinator staff performance appraisals/competency reviews as necessary and in compliance with care center policies and procedures
- Assists the Director in maintaining required information for audits and licensure reviews including keeping policy and procedure books and personnel records up-to-date
- Performs various human resource functions in compliance with care center policies and procedures
- Accountable for ensuring compliance with all new and current employee documentation required by Human
- Resources and regulatory agencies for maintaining employment within the organization including, but not limited to, I-9 compliance, professional licensure, background checks and all other documents related to employment
- Ensures appropriate orientation is provided for all new staff
- Monitors systems, identifies problem areas, and develops and implements action plans as necessary in relation to office operations
- Responsible for reconciliation of petty cash/expenses for care center
- Processes Accounts Payables according to care center policies and procedures
- Monitors, controls, and orders office and medical supplies
- Prepares/conducts inventory control
- Reports as directed and according to care center policies and procedures
- Maintains mobile device supply and equipment orders
- Troubleshoots mobile device software/hardware issues
- In the absence of an intake coordinator, may be responsible for the Referral and Intake process within the care center.
Business Office Specialist
Amedisys, Inc
08.2015 - 10.2016
- Ensures patients assessment visits including all Oasis visits are scheduled and performed timely
- Prepares weekly clinician schedules
- Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met
- Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity
- Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution
- Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center
- Manages calls from patients and field staff related to scheduling issues
- Refers clinical and performance related issues to the Clinical Manager
- Monitors hospitalized patients, communicating and ensuring the team follows up as necessary
- Completes requested schedules ensuring all orders and services (e.g
- Lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required
- Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel
- Runs all applicable reports and responds to work flow taking appropriate actions
- Assists with internal or external transfer of patients between care centers and/or Hospice services
- If clinical and meet all the requirements of a field clinician, may provide direct patient care on an infrequent basis and only in times of emergency
- May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs
- In the absence of an intake coordinator, may be responsible for the Referral and Intake process within the care center.
Education
Piedmont Community College
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12.2023
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH10.2022
Skills
- Key Qualifications
- Office Equipment: Fax machine, photocopiers, and general office equipment
- Computer: Spreadsheets, word processing, database management, 50 wpm
- Team Management
- Office: Word, Excel and PowerPoint
- Staff Training
- Accounts Payable and Receivable
- Office Supplies and Inventory
- Office Management
- Human Resource Management
- Business Correspondence
- Regulatory Requirements
Timeline
Office Manager
Amedisys, Inc
10.2016 - 07.2022
Business Office Specialist
Amedisys, Inc
08.2015 - 10.2016
Piedmont Community College
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Science - Business Administration And Management
Southern New Hampshire University
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