Robin Thomas

• · Manage accounts receivable for multiple government and health contracts, ensuring accurate invoicing and timely payment collections.
• · Conduct thorough analyses of financial data to identify discrepancies and resolve billing errors through SNOW.
• · Audit weekly AR aging’s with client portal data on invoice statuses and remittance details.
• · Engage in customer calls to proactively escalate billing disputes with internal and external stakeholders.
• · Collaborate with internal teams to streamline billing processes for new customers and improve efficiency.
• · Maintain compliance with government regulations and contract requirements.
• · Onboard and track Federal program PO funds in Microsoft Dynamics application to notify accurate PO balances remaining and nearing expiration.

• Verified deposits, rectified discrepancies and processed end-of-day paperwork using SAP with 100% accuracy.
• Matched purchase orders with invoices and recorded necessary information.
• Posted cash any from $1-20 million per day.
• Handled short pays, over pays.
• Help with month end closing.
• Help with quarter closing.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Performed targeted collections on past due accounts aged over 30 days.
• Made outbound calls to vendors and customers to discuss and resolve account needs.

• Serves as coordinator of customer service efforts between customers, terminal and customer service centers in Atlanta and Boise.
• Provides daily/weekly/monthly status updates and coordinates with management to maintain and retain customer business levels.
• Investigates complex issues and provides updates in Microsoft 365CRM to ensure communication is being provided for follow up with customer.
• Knows and understands all functions in OS&D process in order to quickly and proactively communicate potential issues back to the customer.
• Analyzes AS400 reports to identify deficiencies resulting in service failures.
• Works with dock operations to ensure appointment freight is loaded and delivered on-time first time.

• Processed an average of 14,000 invoices per month.
• Calculated figures such as discounts and credits.
• Tracked Moneygram, Western Union, and agent payments
• Verified details of transactions, including funds received and total account balances.
• Researched and resolved billing and invoice problems.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Contacted clients with past due accounts to formulate payment plans.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

· Analyze month-end and quarterly invoicing revenue data on all VMS revolving accounts generating 10,000+ invoices, totaling approximately $2M+ of revenue monthly.

· Lead and coordinate informative deep dive with Revenue Analyst to prepare collection and invoicing reconciliation data to Revenue Team Managers and VP of Revenue.

· Managed purchase orders (POs) and SOW contractors to track cost allocation. Escalated POs with internal & external stakeholders to facilitate additional funding requests.

· Generated reporting for accounts with financial risk factors to anticipate Bad Debt costs for senior leadership.

· Assisted in pilot program go-live for IG Health’s new internal revenue system Bullhorn One by providing insights into system configurations and customizations to help scale, structure, and implement billing system processes designed for clients in the Health Sector.

· Managed backlog of unapplied cash by reconciling against accounts open invoice reports for resolution, including generating root cause reporting to track misapplied payment errors.