Summary
Overview
Work History
Education
Skills
Licensureandinsurance
Earlyprofessionalexperience - Description
Additionalrelevantskills
Affiliations
Work Availability
Timeline

Robin Thomas

Quincy,MA

Summary

Dedicated Front End Associate focused on delivering exceptional service and positive customer experiences, eager to leverage industry experience to support team goals.

Overview

13
13
years of professional experience

Work History

Front-end Associate

Bjs Wholesales Club
Quincy, MA
05.2024 - Current
  • Ensured exceptional customer service for a positive shopping experience.
  • Guided customers to efficiently utilize self-service features.
  • Promote company sponsor programs, i.e., credit card service, and product protection initiatives.
  • Evaluated client interactions to anticipate assistance requirements.
  • Experienced in resolving customer dissatisfaction by adjusting prices up to $20.
  • Utilized a point-of-sale system to process cash, credit card, check, and gift card payments.
  • Demonstrated strong problem-solving skills when handling customer complaints or inquiries.

Massage Therapist - Independent Contractor

Cambridge Innovation Center
Cambridge, MA
03.2018 - 01.2024
  • Worked with clients to ensure they remembered their appointment times by sending timely email reminders and text messages
  • Efficiently provide invoicing and accurately track massage appointments in Excel spreadsheet for reconciliation
  • Accept payment via online payment systems
  • Maintain accurate business records for tax purposes
  • Demonstrated ability to increase use of the massage therapy program through chair massage events and relationship building throughout the building

Massage Therapist

MIT Zesiger Sports and Fitness Center
Cambridge, MA
09.2017 - 03.2021
  • Provide massage therapy services to students, faculty and MIT community as part of program to decrease stress in students/faculty
  • Participated in student Wellness events that increased use of Massage and Wellness programs
  • Instructor; 'Learn to Massage' A massage therapy course for members of MIT community

Massage Therapist

Elements Therapeutic Massage
Belmont, MA
09.2011 - 09.2017
  • Consistently demonstrate ability to rebook clients and maintain a thriving practice
  • Maintained a 70 percent return rate
  • 2015 Award for perfect execution of Service Path

Administrative Assistant

Children's Hospital Boston
Boston, MA
  • In my capacity as primary liaison between the physician and the patients, I answered phones, confirmed appointments, and ordered labs
  • Clinic day responsibilities included patient check in/out and rooming patients
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Education

Massage Therapy Diploma -

Cortiva Institute, Watertown, MA
07.2011

Skills

  • Strong Verbal Skills
  • Team Collaboration
  • Critical Judgment
  • Flexible Problem-Solving
  • Professional Phone Communication
  • Active Listening
  • HIPAA
  • Windows Software Proficiency
  • Proficient in Scheduling Software
  • Medical Terminology

Licensureandinsurance

Commonwealth of MA Massage Therapy License, Associated Bodywork and Massage Professionals (ABMP)

Earlyprofessionalexperience - Description

My early experience includes working as an administrative assistant in the Orthopedic Department at Massachusetts General Hospital. In my capacity as primary liaison between the physician and the patients, I answered phones, confirmed appointments, and ordered labs. Clinic day responsibilities included patient check in/out and rooming patients.

Additionalrelevantskills

  • Proficient in Medical Terminology
  • Excellent time management skills
  • Developed problem solving skills even in a fast-paced environment

Affiliations

  • Enjoy gardening
  • Cooking
  • Travel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front-end Associate - Bjs Wholesales Club
05.2024 - Current
Massage Therapist - Independent Contractor - Cambridge Innovation Center
03.2018 - 01.2024
Massage Therapist - MIT Zesiger Sports and Fitness Center
09.2017 - 03.2021
Massage Therapist - Elements Therapeutic Massage
09.2011 - 09.2017
Administrative Assistant - Children's Hospital Boston
Cortiva Institute - Massage Therapy Diploma,

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