ROBIN TISDALE
Irving,TX
Summary
Driven auditor with five years in customer service, project management, data analysis, operations, and contract negotiations. Enthusiastic about new opportunities using critical thinking and time management. Excited to join your team to contribute to your company and provide support.
Overview
3
3
years of professional experience
Work History
Customer Service
Sonesta Simply Suites
04.2023 - Current
- Used compliant resolution while handling customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Confirmed important personal payment information for compliance with security and payment card industry standards to prevent fraud
- Conducted nightly audits to keep bookkeeping balance
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Auditor
ABM INC/ Dallas-Fort Worth International Airport
02.2023 - Current
- Performed security searches and routine audits on international aircraft for insider threat assessments
- Performed quality checks on galleys, lavatories, and cabins to make sure all are clean, sanitized, and disinfected.
- Reported all safety violations to TSA and other proper authorities
- Complied with all safety, security, compliance, and quality standards and procedures established by Company, Clients, and regulatory authorities.
- Followed established auditing processes to meet internal and regulatory requirements.
Independent Contractor
Courier
01.2021 - Current
- Coordinated parcel delivery using strong time management skills
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database
- Sorted parcels according to delivery route using inventory control procedures
- Maintained adherence to stringent delivery deadlines
- RF scanned inbound and outbound packages to sort for destination.
Education
High School Diploma -
Grenada High School
Grenada MSSkills
- Database and Client Management Systems/ Project Management
- Customer Service
- Compliant and Dispute Resolution
- Fraud and Abuse/Safety Training Data analysis/ Data Entry
- Proofreading/Editing/Creative Writing
- Active Shooter and Threat assessment training
Timeline
Customer Service
Sonesta Simply Suites
04.2023 - Current
Auditor
ABM INC/ Dallas-Fort Worth International Airport
02.2023 - Current
Independent Contractor
Courier
01.2021 - Current
High School Diploma -
Grenada High School