Robin E. Uicker
Ferndale
Summary
Open and positive communicator who is eager to learn! I have a calm and empathetic approach to managing and meeting special challenges with urgency and understanding. I take pride in my main priority being to exceed expectations of guests and team leaders / bosses. Every experience is a lesson.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Retail Sales Associate
Well Done Goods
Detroit
05.2025 - Current
- Assisted customers in selecting products and answering questions about merchandise
- Maintained store appearance by organizing displays and restocking shelves regularly
- Processed transactions accurately using the point-of-sale system
- Fulfill online orders
- Input and update inventory numbers on Shopify
- Key holder
Operations Manager
Thryfty
Detroit
11.2024 - 05.2025
- Managed daily operations of studio, fulfillment team, and customer support to ensure efficient workflow
- Oversee team of 6 employees
- Coordinated inventory management within the warehouse and on Shopify
- Trained team members on operational procedures and best practices
- Photoshoot and event coordinator
- Key holder
Assistant General Manager
LIV Cannabis
Ferndale
08.2019 - 10.2024
- Trained and worked through every position within storefront
- Delivery Dispatch General Manager
- Trained and mentored staff on customer service best practices
- Developed and implemented standard operating procedures for efficiency
- Ensured that customer service standards were met or exceeded at all times
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Key holder and consistent store closer
- Oversee team of anywhere between 10 - 30 staff members on a single shift
Sales Associate
Cafe LIV & Wellness
Ann Arbor
08.2018 - 07.2019
- Processed customer transactions quickly and accurately at a busy retail location
- Handled cash, credit, and debit transactions with attention to detail
- Assisted customers with product inquiries and provided excellent service
- Communicated effectively with customers to ensure satisfaction and address concerns in a Medicinal Cannabis facility
- Key holder
Server
Comparis On the Park
Plymouth
05.2018 - 08.2018
- Provided attentive service to guests in a fast-paced dining environment, serving a section of about 6 tables at a time
- Managed customer orders efficiently using point-of-sale systems
- Collaborated with kitchen staff to ensure timely food delivery
- Weekly wine trainings with staff
Education
Some College (No Degree) - Theater
Lansing Community College
Lansing, MIHowell High School
Howell, MISkills
- 12 years in customer service & hospitality
- Point-of-sale operations within different industries
- Inventory management
- Management of staff
References
References available upon request.
Timeline
Retail Sales Associate
Well Done Goods
05.2025 - Current
Operations Manager
Thryfty
11.2024 - 05.2025
Assistant General Manager
LIV Cannabis
08.2019 - 10.2024
Sales Associate
Cafe LIV & Wellness
08.2018 - 07.2019
Server
Comparis On the Park
05.2018 - 08.2018
Some College (No Degree) - Theater
Lansing Community College
Howell High School