Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robin Upreti

Erie,PA

Summary

Network and Database Professional Associate's Degree, June 2020. Two years of hands on NDP/IT training. Competent in Microsoft Office Suite 2016. Knowledge of Networking and Database. did externship at edinboro university with IT team for 3 month and worked at Global In Home Care for year and half as an it technician/help desk.

Overview

5
5
years of professional experience

Work History

IT Support/Help Desk Technician

Global Homecare
07.2021 - 02.2023
  • responding to requests - answering phone calls, emails, or tickets from end-users who need assistance.
  • hardware - help to fix them with their printer, desktop and computers.
  • Configured hardware, devices, and software to set up work stations for employees. Installed, modified, and repaired software and hardware to resolve technical issues.

IT Support/Helper

Internship
02.2021 - 05.2021
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Followed supervisor instructions to complete tasks on time.

Caretaker

Aplus Homecare
01.2019 - Current
  • watch over them and help them with their daily routine.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Education

Associate of Arts - Networking And Database

Erie Institute of Technology Inc
Erie, PA
06.2020

High School Diploma -

Charter School of Excellence: Skills Cent
1309 French St, Erie, PA 16501
06.2018

Skills

Application installations
Troubleshooting and diagnostics

System upgrades
Server installations
Help desk assistance
Network security measures
Computer configurations
Technical troubleshooting
LAN/WAN
Computer maintenance

  • Hardware upgrades
  • Service desk support
  • Hardware configuration
  • Database analysis
  • Microsoft SQL
  • Microsoft PowerShell
  • jQuery
  • Coding data
  • Writing queries

Languages

Nepali
Native or Bilingual
Hindi
Full Professional

Timeline

IT Support/Help Desk Technician

Global Homecare
07.2021 - 02.2023

IT Support/Helper

Internship
02.2021 - 05.2021

Caretaker

Aplus Homecare
01.2019 - Current

Associate of Arts - Networking And Database

Erie Institute of Technology Inc

High School Diploma -

Charter School of Excellence: Skills Cent

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Robin Upreti