Robin Voltz
Wisconsin Rapids,WI
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Summit Ridge and The North End Tavern to enhance dining experiences. Demonstrated expertise in cash handling and fostering team collaboration, significantly improving service efficiency and customer satisfaction without compromising cleanliness or attention to detail.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
13
13
years of professional experience
Work History
Waitress
Summit Ridge
12.2017 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new hires and current staff on updated procedures.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress/Head Bartender
The North End Tavern
06.2011 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Mauston High
Mauston06-2011
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Payment processing
- High volume dining
Timeline
Waitress
Summit Ridge
12.2017 - 11.2024
Waitress/Head Bartender
The North End Tavern
06.2011 - 06.2017
High School Diploma -
Mauston High
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