ROBIN A. WADDY
Summary
Motivated, versatile, and guest service-focused professional with extensive experience in administrative tasks and executive and team support. Proven track record across industries such as hospitality, resident/guest relations, stadium services, property management, human resources, entertainment, customer service, construction, security, and logistics. Adept at managing operations, fostering positive client relations, and maintaining high standards of service and security in dynamic environments.
Overview
11
11
years of professional experience
Work History
Concierge Director
NFC Amenity Management
Los Angeles, CA
04.2023 - Current
- Provide exemplary guest services to residents, visitors, and prospective clients, ensuring each interaction reflects community standards of excellence
- Lead and manage front desk operations, including hiring, training, and supervising staff to deliver seamless, high-quality service
- Efficiently handle incoming calls, directing inquiries and information flow for resident and guest satisfaction
- Conduct staff evaluations, oversee scheduling, and implement performance strategies to enhance team productivity and service quality
- Partner with the leasing team to organize and execute special events that enhance resident engagement and community atmosphere
- Ensure community safety by actively monitoring surveillance systems and performing regular security checks
- Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
- Writes reports and ensures accuracy of necessary documentation, as needed
- Uphold high standards for physical and operational maintenance to contribute to the community’s reputation and quality
Office Administrator
Opto-Knowledge Systems, Inc.
Torrance, CA
07.2022 - 02.2023
- Served as the primary point of contact for guests, clients, and vendors, representing the organization professionally
- Ensured a seamless and secure process for guest arrivals and service engagements
- Effectively handled a multi-line phone system, directing inquiries and promptly responding to emails
- Organized office correspondence, maintained equipment, and coordinated team events to foster a collaborative environment
- Planned and organized complex travel itineraries for executives and engineers, ensuring efficiency and adherence to schedules
- Managed administrative functions, including supply ordering, purchasing, and shipping logistics to support operational needs
Resident Services Specialist
Essex Property Trust
Los Angeles, CA
02.2022 - 07.2022
- Provided top-tier hospitality and security for a high-rise historical landmark apartment
- Conducted patrols and monitored CCTV, fire alarms, and elevators to ensure resident safety
- Addressed resident issues, coordinated move-ins, scheduled elevators, and managed utility setups
Work Gap
Parent Caregiver (for my father)
Silver Lake
05.2021 - 01.2022
- Provided emotional and physical support, managed health appointments, and monitored overall well-being
Office Manager
Legends - SoFi Stadium
Inglewood, CA
01.2017 - 04.2021
- First point of contact for the Project Development and Hospitality departments
- Assisted HR with onboarding executives and contractors, managed facility requests, and maintained visitor records
- Organized stadium tours and transportation for city officials, NFL teams, and executives
Administrative Assistant/Recruiter
Progistics Distribution
Inglewood, CA
07.2013 - 07.2016
- Recruited and onboarded 100 last-mile drivers for Amazon deliveries
- Organized job fairs and conducted pre-employment background checks, drug testing, and training programs
Education
High School Diploma -
Westchester High School
Los Angeles, CASkills
- Administrative Management
- Guest/Resident Relations
- Property management
- Event Planning
- Office Equipment and Technology
- Payroll and HR Coordination
- Travel and Expense Management
- Microsoft Office Suite
- Clerical Support and File Management
Timeline
Concierge Director
NFC Amenity Management
04.2023 - Current
Office Administrator
Opto-Knowledge Systems, Inc.
07.2022 - 02.2023
Resident Services Specialist
Essex Property Trust
02.2022 - 07.2022
Work Gap
Parent Caregiver (for my father)
05.2021 - 01.2022
Office Manager
Legends - SoFi Stadium
01.2017 - 04.2021
Administrative Assistant/Recruiter
Progistics Distribution
07.2013 - 07.2016
High School Diploma -
Westchester High School
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