Summary
Overview
Work History
Education
Skills
Timeline
Generic
Robin Ward

Robin Ward

Las Vegas,Nevada

Summary

Dynamic leader with extensive experience in retail operations and customer service management, notably at AutoZone. Excelled in staff supervision, enhancing customer experience, and driving sales growth through strategic merchandising. Skilled in problem-solving and team building, significantly improving store efficiency and customer satisfaction. Demonstrates a flexible schedule and a keen attention to detail, ensuring operational excellence.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Orileys Auto Part
12.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Parts Sales Manager

AutoZone
06.2007 - 11.2023
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.

Handyman

Self Employed
01.2000 - 12.2006

Cleaning, general repair of dry wall, painting, plumbing, grounds maintenance, landscaping

Cashier/ Maintenance

Kmart, Sears Holding
04.1998 - 12.2000

Front operation, sales, porter duties ie: floor cleaning and stripping, bathroom sanitization, carpet cleaning,

Education

Certificate - Automotive Parts

A.s.e
International
06.2010

Graduate - Science

Eldorado High School
Las Vegas, NV
06.1998

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Employee coaching
  • Flexible schedule
  • Workforce management

Timeline

Assistant Store Manager

Orileys Auto Part
12.2023 - Current

Parts Sales Manager

AutoZone
06.2007 - 11.2023

Handyman

Self Employed
01.2000 - 12.2006

Cashier/ Maintenance

Kmart, Sears Holding
04.1998 - 12.2000

Certificate - Automotive Parts

A.s.e

Graduate - Science

Eldorado High School
Robin Ward