Robin Warren
Lake Elsinore,CA
Summary
Looking for a company where I can grow and use the skills that I have obtained in previous positions in customer service and management. I am motivated and take pride in my job.
Overview
22
22
years of professional experience
Work History
Optician
California Eye Pros
12.2017 - Current
- Customer service, answering heavy phone calls, and collection of payment.
- Sales and dispensing of eye glasses and contacts.
- Educating patients on benefits to achieve their best vision for their lifestyle needs, including working alongside doctors.
- Adjustments and repair of eyewear.
- Checking in patients glasses for accuracy and troubleshooting prescription complications.
- Looking up patient vision insurance and billing for services.
Optician/Third Key
National Vision Inc.
10.2005 - 12.2017
- Oversee and supervise associates.
- Inventory of new merchandise.
- Customer service, sales of eyewear and lens material, and looking up insurance plans.
- Adjustments and repair of eyewear, including troubleshooting.
- Checking in eyewear for accuracy.
- Answered phones, dispense of eyewear, and collection of payment.
Support Specialist II
Washington Mutual
10.2001 - 10.2005
- Coordinated courier services for various departments within the company.
- Tracked lost items (i.e. checks, deposits, withdrawals, interoffice mail).
- Handled and logged heavy phone calls and resolved customer service concerns.
Education
LVN - Licensed Vocational Nurse
Summit Career College
Colton, CA01.2012
High School Diploma -
Westminster High School
Westminster, CA06.1977
Skills
- Strong Customer Service
- Knowledge of various computer software systems
- Troubleshooting
- Leadership, communication, and teamwork skills
Timeline
Optician
California Eye Pros
12.2017 - Current
Optician/Third Key
National Vision Inc.
10.2005 - 12.2017
Support Specialist II
Washington Mutual
10.2001 - 10.2005
LVN - Licensed Vocational Nurse
Summit Career College
High School Diploma -
Westminster High School
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