Robin Watkins Burke
Newport News,VA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TeleTech Holdings
Remote
07.2015 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
Support.Com In
Remote
07.2013 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Apple Tech Advisor
Kelly Connect
07.2011 - 01.2013
- Provided tech support and customer service for Apple Products
- Worked from home office taking calls and completing virtual training.
- Identified issues, analyzed information and provided solutions to problems
Owner
Burke and Burke Partnership
Philadelphia, Pa
05.2005 - 12.2010
- Responsible for daily operation and success of Child Care Center
- Responsible for daily operation and success of Computer Service and Repair Business.
Education
GED -
Neighborhood Youth Corp
New Philadelphia, PA1972
Data Processing
Computer Input Services Inc
12.1975
Skills
- Upbeat and Positive Personality
- Customer Account Management
- Responding to Difficult Customers
Timeline
Customer Service Representative
TeleTech Holdings
07.2015 - 11.2017
Customer Service Agent
Support.Com In
07.2013 - 04.2015
Apple Tech Advisor
Kelly Connect
07.2011 - 01.2013
Owner
Burke and Burke Partnership
05.2005 - 12.2010
GED -
Neighborhood Youth Corp
Data Processing
Computer Input Services Inc
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