Robin Wilcox
Eagle Mountain
Summary
Results-driven professional with extensive experience in fraud detection and investigation techniques. Skilled in data analysis and compliance monitoring, with a strong ability to identify suspicious activities and mitigate risks effectively.
Overview
6
6
years of professional experience
Work History
Fraud Operations Specialist
Zions Bancorporation
Midvale
12.2021 - 04.2023
- Monitored customer account activities for potential money laundering activities or other suspicious behavior.
- Documented findings and actions taken in fraud investigations accurately.
- Tracked fraudulent activity across multiple channels including online banking, mobile banking, ATMs.
- Maintained confidential records of all investigations conducted in accordance with company policy.
Fraud Prevention Analyst
Guitar Center
Draper
10.2017 - 12.2021
- Reviewed customer accounts for suspicious activity and flagged concerns.
- Analyzed daily reports and identified patterns of fraudulent activities.
- Created detailed documentation of all investigation processes conducted.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
Customer Support Representative
ROI Solutions Inc.
American Fork
02.2017 - 10.2017
- Provided customer support via phone, email, and chat channels.
- Documented customer interactions in CRM system for reference.
- Maintained knowledge of product features and updates for accuracy.
- Conducted follow-up communications to ensure customer satisfaction.
Education
High School Diploma -
Westlake Highschool
Saratoga Springs, UT05-2016
Some College (No Degree) - Cosmetology
Mountainland Technical College
Lehi, UTSkills
- Fraud detection
- Risk assessment
- Data analysis
- Investigation techniques
- Compliance monitoring
- Account management
- Anti-fraud systems
- SQL/Microsoft Excel/SAR
References
References available upon request.
Timeline
Fraud Operations Specialist
Zions Bancorporation
12.2021 - 04.2023
Fraud Prevention Analyst
Guitar Center
10.2017 - 12.2021
Customer Support Representative
ROI Solutions Inc.
02.2017 - 10.2017
High School Diploma -
Westlake Highschool
Some College (No Degree) - Cosmetology
Mountainland Technical College