Summary
Overview
Work History
Education
Skills
Timeline
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Robin Williams

Apopka,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Winn Dixie
03.2014 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Bagged items securely to minimize breakages and reduce losses.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.

Bakery Worker

The Cheesecake Factory
09.2022 - 11.2023
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Inspected goods to establish accurate pricing and labeling.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

Customer Service Cashier

7 Elevn
06.2019 - 01.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Ensured accurate cash handling and maintained a balanced register at the beginning and end of each shift.
  • Maintained inventory of all saleable items.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Achieve Top Seller by providing excellent experience to customer and team members .

Cashier /Customer Service Representative

Walmart
03.2015 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Apopka High School
05-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Packaging and labeling ( Picking An Packing )
  • Retail Sales
  • Supervising
  • Production Planning
  • Hopitalitiy
  • HouseKeeping
  • Crm Software
  • Inventory Control

Timeline

Bakery Worker

The Cheesecake Factory
09.2022 - 11.2023

Customer Service Cashier

7 Elevn
06.2019 - 01.2021

Cashier /Customer Service Representative

Walmart
03.2015 - 10.2017

Customer Service Representative

Winn Dixie
03.2014 - Current

High School Diploma -

Apopka High School

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Robin Williams