Robin Wilson
Houston,TX
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Spark Surplus through empathetic dispute resolution. My culinary precision at Leibman's Deli ensured customer satisfaction, showcasing my critical thinking and active listening skills. Achievements include streamlining data entry processes and mastering new cooking techniques, contributing to a significant increase in repeat business.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Spark Surplus
11.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Line Cook
Leibman's Deli
03.2018 - 11.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
Diploma For Culinary Arts - Culinary
Art Institute of Houston Culinary
Houston, TX06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Spark Surplus
11.2018 - Current
Line Cook
Leibman's Deli
03.2018 - 11.2018
Diploma For Culinary Arts - Culinary
Art Institute of Houston Culinary
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