Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Robin Winchester

Barkhamsted

Summary

Experienced Advice Triage Specialist with nearly 30 years in OB/GYN practices, delivering precise health care guidance through phone and online platforms. Proven ability to manage patient inquiries with a focus on holistic care, addressing both physical and emotional needs. Strong attention to detail ensures accurate information dissemination and patient satisfaction. Committed to enhancing patient experiences in fast-paced environments. Known for maintaining calm during stressful situations, making sound judgements, and offering empathetic patient support. Brought improved patient satisfaction by being available for immediate medical advice. Exceptional communication and active listening skills, combined with a comprehensive understanding of nursing practices and procedures, highlight a strong focus on empathy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Certified Infant Massage Instructor

Labor of Love Childbirth Classes
01.2010 - Current
  • Owner of Infant Massage Classes. Educate new parents and caregivers on beneficial infant massage practices to foster relaxation, calm distressed babies, support digestive health, and relieve colic, constipation, and gas.
  • Demonstrated techniques enhance deeper sleep, foster good muscle tone and coordination, and strengthen the immune system.
  • Enhances the confidence of parents and caregivers in managing their baby.

Lamaze Certified Childbirth Educator

Labor of Love Childbirth Classes
01.2004 - Current
  • Managed childbirth class business, teaching three-week courses for expectant mothers and their partners.
  • Conducted informative classes emphasizing labor readiness and postpartum care.
  • Designed course materials to effectively communicate key concepts related to childbirth.
  • Guiding clients through understanding the signs and symptoms associated with labor, vaginal birth, cesarean section, induction, comfort measures, medical interventions, pain management, breastfeeding, and postpartum care.

Advice Triage Specialist

Gynecology and Obstetrics, P.C.
Hartford
09.2001 - Current
  • Receive all telephone and portal messages from patients via electronic medical records, address queries, prescribe appropriate medications, and order lab tests to ensure effective patient care. Coordinated specialty appointments with Gyn/Oncology, Fertility Endocrinologists, and Breast Surgeons. Managed and coordinated care for missed abortions, and ectopic pregnancies. Served as a liaison between physicians and patients to facilitate clear communication and patient care.
  • Acquired expertise in infertility treatments, managing Clomid and Follistim cycles. Coordinated scheduling for hysterosalpingograms (HSGs), blood work, and semen analysis to facilitate timely assessments.
    Oversaw management of donor sperm specimens to ensure proper handling and storage. Educated patients on necessary testing procedures, interpreted test results comprehensively, and provided a thorough explanation of the results.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Supported family members by providing information on local support groups.
  • Advocated on behalf of clients to secure necessary services and support.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Educated patients and their families about their rights and available community resources.
  • Assisted with in-office surgical procedures, including hysteroscopy and cryosurgery. Supported Essure procedures and polypectomy under anesthesia.
    Facilitated various surgical operations to enhance patient safety and outcomes.
  • Perform NST on patients.
  • Instruct patients on pregnancy testing and ACOG guidelines, including STD awareness, pregnancy options, and healthy pregnancy practices
  • Handled administrative procedures to meet objectives set by the Practice Administrator and Physicians.
  • Counseled patients on available resources within the community that could help meet their needs. Developing and maintaining relationships with community resources and service providers.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Collaborate with 12 Physicians and 3 Nurse Practitioners in fast-paced Ob/Gyn practice
  • Developed expertise as 'super user' for previous EMR, Digichart and proficient in EMR Athena.

Education

Registered Medical Assistant -

American Technologies, Inc.
01-2014

Certified Infant Massage Instructor -

Babies First Massage, Inc.
01-2010

Lamaze Certified Childbirth Educator -

Lamaze International
01-2004

Anatomy and Physiology and Medical Terminology -

Norwalk Community College
01-1996

Darien High School
Darien, CT
01-1987

University of Maine
Orono, Me

Skills

  • Telephone triage and medical charting
  • Medication management and refills
  • Fertility care management
  • Care coordination and management
  • Effective communication and collaboration
  • Strong clinical judgment
  • Patient advocacy and education
  • Quality assurance and ethical practice
  • Case documentation and tracking
  • Conflict resolution and problem solving
  • Client relationship management
  • Time management and prioritization
  • Clinical assessment and support
  • Community resource navigation
  • Relationship building and rapport
  • Childbirth education

Certification

  • Certified Infant Massage Instructor
  • Lamaze Certified Childbirth Educator
  • Registered Medical Assistant

References

References available upon request.

Timeline

Certified Infant Massage Instructor

Labor of Love Childbirth Classes
01.2010 - Current

Lamaze Certified Childbirth Educator

Labor of Love Childbirth Classes
01.2004 - Current

Advice Triage Specialist

Gynecology and Obstetrics, P.C.
09.2001 - Current

Registered Medical Assistant -

American Technologies, Inc.

Certified Infant Massage Instructor -

Babies First Massage, Inc.

Lamaze Certified Childbirth Educator -

Lamaze International

Anatomy and Physiology and Medical Terminology -

Norwalk Community College

Darien High School

University of Maine

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