Alicia Taylor
Brandon,USA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Advanced Cardiovascular Center
01.2025 - Current
- Coordinated patient appointments, ensuring efficient scheduling and follow-up communications.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Perform EKGs and review medications
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Medical Assistant
Children's Urology Group
04.2024 - 07.2024
- 3 months contracted job
- Educated patients on treatment plans and medication usage
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant Intern
Florida Pain Medicine
11.2023 - 03.2024
- Triage nurse
- Escorted patients to examination rooms and prepare them for the doctor.
- Reference: Simone Ardis 256-714-6132
- Performed routine clinical tasks, including taking vital signs and preparing examination rooms.
- Assisted in patient intake and managed appointment scheduling for efficient clinic operations.
- Internship
Customer Service/Broker Support
HP One
08.2021 - 02.2024
- Healthcare Insurance
- Recorded supporting documentation for phone calls and written correspondence.
- Enrollment Specialist- WellCare & Aetna
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Call Center Representative
Epiq/Adecco
09.2018 - 07.2021
- Bank of America/class action campaigns
- Responded to customer inquiries efficiently, providing accurate information and support.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Resolved conflicts and complaints with professionalism, ensuring customer satisfaction.
- Led initiatives to optimize response times, resulting in increased customer retention rates.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Graduate Certificate - Medical Assistant
Southern Technical College
Brandon, FL10.2023
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2013
Skills
- Phlebotomy
- EKG’s
- Charting/Records Management
- Throat Cultures
- Clinical documentation
- Electronic health records
- Medication administration
- Vital sign monitoring
- Sterilization techniques
- Patient assessments
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Blood pressure measurement
- Charting and Records Management
- Basic Wound Care
- Specimen Collection
- Pre-Op/Post-Op Care
- Instrument Sterilization
- Front Desk Duties
- HIPAA and OSHA Compliance
- Staple/Suture Removal
- Telephone Triage
- Prescription Refills
- Medical Terminology
- Anatomy and Physiology
- Pharmacology
- Blood Borne Pathogens
- Patient Positioning and Draping
- Electronic Medical and Health Records
- Patient Processing and Registration
- Microsoft Suite
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Patient care
- Healthcare procedures
- Customer service
- EMR / EHR
- CPR
- Patient-focused care
Certification
- EMR/EHR
- AHA CPR
Timeline
Certified Medical Assistant
Advanced Cardiovascular Center
01.2025 - Current
Certified Medical Assistant
Children's Urology Group
04.2024 - 07.2024
Medical Assistant Intern
Florida Pain Medicine
11.2023 - 03.2024
Customer Service/Broker Support
HP One
08.2021 - 02.2024
Call Center Representative
Epiq/Adecco
09.2018 - 07.2021
Graduate Certificate - Medical Assistant
Southern Technical College
High School Diploma -
Jefferson Davis High School
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