Robin Witham
Louisville
Summary
Experienced healthcare and insurance professional with a background in care management, Insurance sales and admissions. Skilled in streamlining processes, improving patient experiences, and navigating Medicare, Medicaid, and private insurance systems. Dedicated to delivering efficient, accurate, and compassionate service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Admissions
Essex Rehabilitation & Healthcare Center
Louisville
05.2025 - Current
- Collaborated with healthcare professionals to streamline the admissions process, improving patient onboarding and satisfaction.
- Manages entire resident intake process.
- Primary liaison between hospitals, families, and facility to drive senses in revenue.
Licensed Insurance Agent
Exact Benefits Group
02.2024 - 05.2025
- Established strong relationships with clients through effective communication and follow-up strategies, improving retention rates and client loyalty.
- Educated clients on Medicare benefits and options, fostering informed choices that improved their health coverage and satisfaction levels.
- Guided clients through complex policy selections, ensuring informed decisions that aligned with their long-term financial goals.
Lead Scheduling Coordinator
Homewatch Caregivers
Louisville
01.2019 - 02.2024
- Coordinate care schedules, improving client satisfaction and team efficiency.
- Collaborate with healthcare professionals, enhancing care quality and communication.
- Resolve scheduling conflicts, ensuring seamless operations and client trust.
- Facilitated communication between caregivers and clients, fostering trust and ensuring personalized care plans that enhance overall satisfaction.
- Mentored new staff on best practices in client care, nurturing a culture of excellence and teamwork within the caregiving team.
- Assisted in patient care and administrative tasks, enhancing clinic efficiency and patient satisfaction.
- Coordinated appointments and managed patient records, improving scheduling accuracy and data integrity.
- Supported medical procedures and equipment preparation, ensuring seamless operations and patient safety.
- Provided empathetic patient support, fostering a welcoming environment that enhanced overall patient experience and satisfaction.
Clinical Coordinator
Cincinnati
Cincinnati
10.2012 - 09.2017
- Advised clients on insurance options, achieving customer satisfaction and policy retention.
- Analyzed client needs, leading to tailored insurance solutions and improved client loyalty.
- Collaborated with team to streamline processes, resulting in faster policy issuance.
- Resolved customer inquiries effectively, enhancing service quality and client trust.
Skills
- Critical Thinking
- Quality Assurance
- Intake Evaluation
- Needs Analysis
- Sales and Negotiation
- Admissions management
- Medicare education
- Policy selection
Certification
- Life License
- Health License
Timeline
Director of Admissions
Essex Rehabilitation & Healthcare Center
05.2025 - Current
Licensed Insurance Agent
Exact Benefits Group
02.2024 - 05.2025
Lead Scheduling Coordinator
Homewatch Caregivers
01.2019 - 02.2024
Clinical Coordinator
Cincinnati
10.2012 - 09.2017