Robin Zukowski
Summary
Customer-oriented Store Manager offering over 25 years of experience in food service operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of crew members, persons in charge, and assistant managers. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Manager
Subway
Virginia Beach, VA
Oct 15 - Current
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Implemented succession planning by training and developing multiple associates into leadership positions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Crew Member
Subway
Virginia Beach, VA
09.2000 - 06.2001
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in all areas of operations.
- Restocked supplies, removed trash and cleaned areas.
- Maintained order of customer and crew member work areas.
- Totaled bills, accepted payments and returned change.
Crew Member
Subway
Jacksonville, `, FL
11.1998 - 08.1999
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in all areas of operations.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Totaled bills, accepted payments and returned change.
Education
High School Diploma -
Willisville High School
Willisville, AR05.1987
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Team-oriented
- Accurate cash handling
- Shift checklists
- Reliable
- Retail inventory management
- Staff training and development
- Sales professional
- Recruiting and hiring
- Customer retention
- Performance improvements
Certification
- Certified Store Manager, Subway, 2015
- Serv Safe, Subway, 2015
Timeline
Crew Member
Subway
09.2000 - 06.2001
Crew Member
Subway
11.1998 - 08.1999
Store Manager
Subway
Oct 15 - Current
High School Diploma -
Willisville High School