Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Additional Information
Generic

Robinette Baldwin

Las Cruces,NM

Summary

Detail-oriented Legal Assistant and Case Manager with 8 years of experience supporting high-volume, fast-paced law firms. Extensive background in personal injury, trucking accident, and slip-and-fall cases. Skilled in case intake, medical records management, client communication, and coordinating with insurance companies and medical providers. Proven ability to manage complex caseloads while maintaining accuracy, organization, and exceptional client service. Handled case management from intake through settlement.

Ordered, reviewed, and organized medical records and billing documentation.

Communicated with clients, insurance adjusters, medical providers, and opposing counsel. Conducted client intake interviews and gathered critical case information, while maintained case files, and deadlines. Provided administrative and customer service support while ensuring accuracy and compliance. Legal professional with extensive experience in providing top-tier administrative and legal support. Proven track record of managing case files, conducting thorough legal research, and assisting in trial preparation. Highly reliable team player with strong focus on efficiency and adaptability in fast-paced legal environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Legal Assistant/Case Manager

Milberg Coleman Bryson Phillips Grossman
Raleigh, NC
03.2023 - 10.2025
  • Speaking with clients on a daily bases regarding their Camp LeJeune case. Assisting clients with obtaining their medical records, birth certificates, death certificates, military documentation any/all documentation needed to review their file. Keeping clients file up to date; Along with providing status of their case. Assisting on estate cases and making sure documentation is gathered for attorney review.

Legal Intake Specialist

Heard and Smith LLP
San Antonio, TX
03.2022 - 11.2022
  • Assisting clients with setting up there social security case, by reviewing and qualifying. Making calls to current clients to obtain documentation needed and etc.

Legal Assistant

Farah & Farah
Jacksonville, FL
03.2018 - 03.2021
  • Speaking with clients on a daily bases, setting up new cases, setting up claims, speaking with hospitals, insurance companies, processing demands, doing my to-do's, assisting my attorney as needed.

Pre-Suit Secretary

Morgan & Morgan
Jacksonville, FL
02.2017 - 03.2018
  • Pre-suit working under two case managers in trucking in a very high volume position, along with setting up new claims for clients, speaking with insurance companies, hospitals and etc..

Agent

Auto point
Daytona Beach, FL
04.2015 - 02.2017
  • Responsibilities Take inbound calls in a call center, setting the customers appointment and getting them to the right advisor if needed. Cold calling
  • Accomplishments Making sure the customers are happy Skills Used My excellent typing skills and the way I multi task.

Customer Service Representative

Publix
Palm Coast, FL
10.2006 - 06.2016
  • Running the front of the store while serving customers and running the register.

Education

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
07-2026

Associate of Arts - Interdisciplinary Studies

Liberty University
Lynchburg, VA
12-2024

Police Academy - Law Enforcement

St. John’s State College
Saint Augustine, FL
01-2011

Skills

Salesforce

  • Slack
  • Microsoft Teams
  • Adobe Acrobat
  • Microsoft Excel
  • LexisNexis
  • Leadership
  • Zoom
  • Microsoft Outlook
  • EMR/EHR
  • Objection handling
  • Legal research and writing
  • Case Management
  • Demand letter preparation
  • CRM system proficiency
  • HIPAA
  • Document management systems
  • Wills, trusts, & estate law
  • Medical terminology
  • Negotiation
  • Legal terminology
  • Cross-functional collaboration

Accomplishments

  • Read medical reports on 900 + clients regarding various medical issues to determine validity of diagnoses, along with conducting research, obtaining and requesting documentation from different entities.
  • Collaborated with team a of 15 in the development of Camp LeJeune project.

Certification

Paralegal Certificate

Languages

English
American Sign Language

Timeline

Legal Assistant/Case Manager

Milberg Coleman Bryson Phillips Grossman
03.2023 - 10.2025

Legal Intake Specialist

Heard and Smith LLP
03.2022 - 11.2022

Legal Assistant

Farah & Farah
03.2018 - 03.2021

Pre-Suit Secretary

Morgan & Morgan
02.2017 - 03.2018

Agent

Auto point
04.2015 - 02.2017

Customer Service Representative

Publix
10.2006 - 06.2016

Police Academy - Law Enforcement

St. John’s State College

Bachelor of Science - Interdisciplinary Studies

Liberty University

Associate of Arts - Interdisciplinary Studies

Liberty University

Additional Information

Public notary